Where's My Order?

Where's My Order?

Wonderment

Aftership Alternative. Order Tracking. Klaviyo Integration.

5.0 별 5개 중(24 리뷰)

Prevent WISMO Support Tickets

No more "where's my stuff?" support requests. Proactively alert customers about delayed or lost shipments to improve customer satisfaction.

Send Automated Shipping Alerts

Send branded shipping update notifications from Klaviyo, Postscript, Slack and more for a better customer experience and precise flow logic.

Complete Order Visibility

Arm your support team with real-time reports and order lookup. Identify stalled shipments, shipping errors and lost packages, instantly.


Where's My Order? 정보

Create a Better Customer Experience with Proactive Order Tracking

Consumers check the status of their order four times, on average, until it’s delivered.

When packages look as if they’ve stopped moving, going in the wrong direction, or get lost during last-mile shipping, this results in frustrated customers, extra WISMO support tickets, and higher costs to your business. Although shipment delays & delivery exceptions are out of your control, it’s still a reflection of your brand.

Often, a merchant won’t know about a stalled package until the customer reaches out to support the status of their order, which is not an ideal situation.

Wonderment proactively identifies stalled packages so you can follow up with your customers before they write into support. Rather than waiting for customers to report the problem and lose goodwill to escalation, we enable you to proactively.

Get Ahead of Shipping Delays

Shipping delays have been a constant headache for eCommerce companies this year. Get ahead of 2021 BFCM and Christmas season by better managing customer expectations and communications around shipping issues.

Proactive communication around delay orders:

  • reduces customer anxiety
  • eliminates high ticket volume
  • helps you stay in positive communication with your customers
  • creates a better post-purchase experience, increasing customer loyalty

Prevent "Where's My Order" Tickets

Most package tracking apps notify customers when an order has shipped and has been delivered, which is great, but not much else in between, which is what causes the majority of “where is my order?” emails to support.

Providing proactive communication around shipping problems is important for any eCommerce business and Shopify Seller, and critical for those who provide perishable or essential supplies, or subscriptions.

Great for Operations, Support, Customer Service (CS/CC/CX), or Marketing teams looking to improve customer loyalty, happiness, and retention.

Features

  • Real-time reporting on the health of your shipments
  • Track order status to know which orders haven’t moved or are at risk of late delivery
  • Add a branded Package Lookup Page and an Order Tracking Page to your store
  • Use your tracking page for upsells & add some extra sales every day
  • Share/integrate tracking links (i.e., your tracking page URL) anywhere you want
  • Send automated shipping notifications (aka shipping status alerts) via email or SMS
  • Trigger product reviews only after an order has been delivered via JudgeMe, Stamped, Okendo, Loox, & Junip
  • Integrates with Klaviyo, Gorgias, Postscript, Voyage SMS, Shopify Flow, Zapier, and Slack
  • Supports USPS, UPS, FedEx, DHL, OnTrac, Australia Post, Canada Post, Royal Mail, and 80+ carriers in the United States, Canada, Europe, and Australia

통합하기

  • Klaviyo,
  • Gorgias,
  • Postscript,
  • Zapier,
  • Slack,
  • Reviews Platforms

미디어 갤러리

지원

무료

  • Track up to 500 orders/month for FREE
  • Universal dashboard
  • Detailed tracking history
  • Reporting

Shopify

$49/월

2 cents per shipment beyond 4000 shipments/month.

  • Unlimited Order Tracking
  • Branded Tracking Pages
  • Advanced Reporting
  • Klaviyo Integration
  • SMS Integration (Postscript, Voyage, etc)

Shopify Advanced

$80/월

2 cents per shipment beyond 4000 shipments/month.

  • Everything in the Shopify plan, plus...
  • Product Reviews Integration (Stamped, Judge.Me, Okendo, Loox, + more)
  • Webhooks
  • Dedicated Support

Shopify Plus

$100/월

2 cents per shipment beyond 4000 shipments/month.

  • Everything in Advanced, plus...
  • Shopify Flow Integration
  • White Glove Onboarding
  • Klaviyo Flows and Email Setup
  • Branded Tracking Page Setup

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

5.0 별 5개 중

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  • 5 별 5개 중
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  • 4 별 5개 중
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  • 3 별 5개 중
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가장 최근 리뷰

Jones Road

There is absolutely no excuse for not going above and beyond for your customers and providing a wonderful, on brand post purchase experience. So many brands stop putting forth effort when they acquire a customer, but that's when the real work starts. Wonderment has been huge in helping us keep our customers updated with their order, and has always reduced our cx tickets. As a plus, the onboarding is excellent and the entire team is top notch.

The Ridge

I would 100% recommend Wonderment's Where's My Stuff app. Their customer service SECOND TO NONE and the product and insight they offer is above and beyond what I saw from their competitors. They truly master Klaviyo and greatly expedited rollout of multiple email flows for us. Their app also requires no integration with shipping carriers, and we were able to start analyzing thousands of order shipment data the same day of integration. We also rolled this app across our Canada, Australia and UK Shopify stores with great success!

Reuleaux™ Skin

Come for the app, stay for the customer experience and the team. With Wonderment as a partner, we were able to build out customer experiences that have raised our retention significantly. They are a great group to work with and they are experts in the space.