Prevent WISMO Support Tickets
No more "where's my stuff?" support requests. Proactively alert customers about delayed or lost shipments to improve customer satisfaction.
Send automated shipping alerts
Send branded shipping update notifications from Klaviyo, Postscript, Slack and more for a better customer experience and precise flow logic.
Never miss a shipping problem
Arm your support team with real-time reports and order lookup. Identify stalled shipments, shipping errors and lost packages, instantly.
About Where's My Order?
On average, consumers check the status of their order four times until it’s delivered. When packages look as if they’ve stopped moving, going in the wrong direction, or get lost during last-mile shipping, this results in frustrated customers, extra “where is my order?” (WISMO) support tickets, and higher costs to your business. Despite shipment delays being out of your control, it’s a reflection on your brand. How you handle it makes all the difference.
Where’s My Order? app by Wonderment proactively listens to your tracking numbers, identifies the numbers not getting a regular update, and gives you the rich data you need to proactively follow up with your customers before they write into support. We send this event data into the communication tools you use, like Klaviyo!
Often, a merchant won’t know about a stalled or delayed package (or bundle of packages) until the customer reaches out to support about the status of their order, which is not an ideal situation. Rather than waiting for customers to report the problem and lose goodwill to escalation, we keep you on top of your business.
Shipping delays have been a constant headache for ecommerce companies this year. If that’s not worrisome enough, experts predict shipping delays are expected to get far worse this holiday season. Get ahead of the 2020 Black Friday/Cyber Monday (BFCM) and Christmas season by better managing customer expectations and communications around shipping issues.
Proactive communication around delay orders:
- reduces customer anxiety
- reduced ticket volume
- helps you stay in positive communication with your customers
- creates a better post-purchase experience, increasing customer loyalty
Most order tracking applications notify customers when an order has shipped and has been delivered, which is great, but not much else in between, which is what causes the majority of “where is my order?” (WISMO) emails to support.
Providing proactive communication around shipping problems is important for any ecommerce business and Shopify Seller, and critical for those who provide perishable or essential supplies.
Great for Operations, Support, Customer Service (CS/CC/CX), or Marketing teams looking to improve customer loyalty, happiness and retention.
Features: * Get a real-time report on the status of individual orders and bulk orders. * Lookup order status to know which orders haven’t moved or at-risk of late delivery (especially important for customers who pay for expedited shipping). * Supports USPS, UPS, Fedex, DHL, and 80+ carriers. * Send automated customer notifications via email or SMS. * Send branded shipping notifications via Klaviyo.
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
I used this app to get an understanding of how we're performing with (un)fulfilled orders in a second's glance. It's saved me a ton of time to focus on exception-based reporting. Beyond that, Brian is always willing and able to go above and beyond. From asking for feedback re: what other business reporting requirements would be helpful to jumping in with adhoc solutions in a pinch. Excited to see how this app continues to evolve as it's already great stuff!
Prior to using "Where's my order?" we would get support tickets from frustrated customers who hadn't received their shipments. Now we are able to see stalled shipments and shipments that don't make it to the customer and reach out to them. This is great because we are mitigating customer frustrations before they happen. The creators of the team are also great. Very willing to implement suggestions that their users would find helpful.
Kettle & Fire
Super helpful app to see the status of our packages. I love that it integrates with Klaviyo, so we can easily spot any issues and proactively reach out to our customers to let them know!