Overall rating Based on 58 reviews
Working with Whiplash has been easy, I use their warehouses in USA and UK. When I've needed their help, their customer service team have been responsive (by email and messaging). Often when I've needed help it's been to get a report which I've later learned is available on the web-portal. Before working with Whiplash I had terrible experiences with 2 other fulfillment services, I've been with them for over a year now, I'd choose them again.
Steer very, very clear of this fulfillment service. I used them for two weeks, and they've already cost me countless revenue in broken products and lost customers.
I started using Whiplash right before a sale. The sale was a huge success, and I sold out of almost everything. Then I noticed that there were about 25 open orders in Shopify that weren't imported into Whiplash. These orders were sprinkled randomly throughout the sale, and there seemed to be no rhyme or reason to them.
Turns out, because Whiplash controls inventory (they track it and push it live to Shopify) and Whiplash didn't sync those 25 orders correctly, I oversold product by quite a bit and had to then go to my customers and let them know they'd bought a product I said was in stock but was actually sold out.
As if that wasn't bad enough, shortly after the sale, I started getting emails from customers with pictures of their packages. I sell skincare products, so they are mostly small, delicate bottles - these photos were of large cardboard boxes with the products, a packing slip, and literally nothing else. No padding, no peanuts, nothing.
I of course immediately took these concerns to their customer service. They didn't respond to my concerns for a full day, at which point I decided to cut my losses and let them know I'd be leaving Whiplash. What followed was the most bizarre customer service experience I've ever had.
The customer service manager told me that I had changed the settings in Shopify and that's why the orders didn't sync (first of all, I didn't change any settings, but even if I had, it wouldn't account for this specific issue). She said my customers were lying when they sent me photos of their boxes (oh, wait, she was sure to clarify that she wasn't calling them liars, just that Whiplash would never have packed a box like that so they must have forged the photos, which is different than calling them liars, somehow). She refused to even cover shipping to get what little product I had left back from the warehouse.
I'm a small, new business, and I can't take too many setbacks like that. It was a very expensive lesson in making sure I research and vet any potential business partners. Learn from my mistake and stay as far away from this company as you can.
Whiplash has provided excellent service in every facet of their operation. We did a lot of research before we decided that Whiplash had the best features and services for our Shopify shop. A superb solution for small manufacturers like us who also sell their items at retail. We literally could not do this without Whiplash. From receiving, to warehousing, to organization, to CS, to fulfillment and even returns, they handle everything with ease.
Whiplash has been instrumental in the growth of the two shops that I run on Shopify. Both are using Whiplash warehousing and fulfillment. It's seamless, easy, customer service is readily available, everything is so easy. There is literally no way I would be in the position I am in now without Whiplash services. Highly recommended, cannot be stated more enthusiastically! A++++
We are loving Whiplash and are very satisfied and impressed with the service and the experience overall. Our account rep, Heather McCormick has been insanely awesome and an amazing resource and aid for us, I wanted to recognize her personally and let you know that she has done an outstanding job helping us get set up and run smoothly. Her quick consistency in response and in-depth ability to help in so many different ways has harbored and amazing experience for us overall. A+ to both!
Easy and Simple
I love how easy it is to install and set up this application. It is also easy to manipulate all the nice features. Indeed, it’s great to finally find a good product management solution that actually works fine.
Whiplash is amazing. They have transformed our business, and I can't thank them enough. Their customer support is very quick to reply, and they are just great at what they do. It was a little scary at first when we decided to ship our inventory to another company that we did not know much about. But I am so glad we did. The admin pages can be a little confusing sometimes, especially when you first start working with them, but like I said, their customer support is excellent and ready to answer any questions that you may have. If you are not currently using whiplash to manage your inventory and handle shipping your orders, then you are missing out on a top notch service that is dedicated to helping you succeed. Thank you so much Whiplash. We are big fans.
Kern and Burn: Conversations With Design Entrepreneurs
Whiplash Merch is a dream come true for a small business. As an independent self-publisher we took on a lot of the fulfillment services in the beginning, including hand packing and shipping every order as it came in. Whiplash has created a world where that part of the order process just happens! It works and it's magical. Having unfulfilled orders hanging over your head not only creates stress but takes away from time that you could spend making new products. Whiplash has helped free up our time to focus on the business aspects we love. They're great at their job, reliable, trustworthy, and always on top of it with any questions or concerns. We love them and are so thankful they exist!
James, Sean and team at Whiplash have been extremely helpful to work with from the start. This was our first experience with product fullfillment, so we did our due dilligence and researched and interviewed all the Shopify-integrated options . Some we found to be mega-fullfillment houses that we would get lost in the shuffle, and others never got back to our call or email. Whiplash was on it from the get-go.
We've been with whiplash for over 10 months now and would not hesitate to recommend them to anyone.
Pat Johnson - 58republic.com
Whiplash has outstanding support - super quick to respond to questions and offer advice. Everything ships out to our customers quite quickly. Great service!