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i am unable to hear the music on my store/mobile
[Note: the feature that allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
After being contacted by the merchant, we quickly checked that the music was playing perfectly in this store on all modern browsers and sent a video recording of their store showing the music playing.
Unfortunately, the merchant never updated their review with this information.
Anyone can check that the app music works smoothly by visiting our demo store, which can be found in this app listing page.
The song in the trailer is not included. All you get is the "8-bit Jingle Bells" version. I would have LOVED it otherwise. I can't get it to play on my site either.
Hello, thanks for your feedback!
Due to copyright, we can only provide song recordings with a Creative Commons licence or in the public domain. The app has a variety of songs to choose, please contact our Support Team if you need any assistance with its configuration.
The song you hear on the YouTube video is provided by YouTube (on any YouTube video you can configure background music) but YouTube does not grant permissions to play it outside YouTube.
We wish the best to you and your business during the holiday season!
The snow doesn't seem to work. Can't figure out the music at all. The bottom bar looks good though. I would recommend it just for that but wish the other components actually worked too.
Thanks for your feedback, and sorry for any inconvenience this may have caused.
We tried to go into your store to check this further and get the issue corrected if needed, but we noticed the app was uninstalled. If you'd like, you can reinstall it so we can review this behavior, and fix whatever it's required.
Our Support team will be looking forward to your reply and getting that sorted out. Always happy to help.
Kind regards,
The Support Team
installed and did all requirements. Never worked.
They still contacted me to fix this issue, however i found another alternative
Hello Sonic Bridge Tech Team,
We greatly appreciate your feedback, should you have reached out to us when the issue occurred, we would have been more than happy to assist you with any concerns regarding our app.
We are glad to know you found a festive app that suits your needs, should you find the need to try a different app and decide to give our app a chance, please know that we are always here to help.
We have a Team dedicated to helping you 24/7, so please don't hesitate to contact us anytime.
Thank you and I hope you have an amazing Holidays!
Code Black Belt's Product Support Team