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*UPDATE - This app has been frustrating me for 5 months, but it has been working properly for about 2 weeks now so I am hesitantly updating my review as requested by the team. They really have put a lot of effort into getting it to work on my site. That said, do not expect this to just work as is...this has been 5 MONTHS of back and forth with a myriad of issues as stated below and I am not really confident that I won't have any further issues)
Either the cart is extremely slow to update or won't update at all. Or the wholesale pricing won't load correctly so random products are left at full retail price. Or some customers have completely gone through the checkout process and then the final PLACE ORDER button will just not work. There's been so many issues with only temporary solutions. It has made my whole business look extremely unprofessional and I'm sure I have lost a number of orders when my customers just give up instead of reaching out when they can't place orders.
I used this app to provide both Pro Deals and Wholesale pricing for select customers. The support team is responsive and even built a new feature which addressed one of my needs and incorporated it into the end product. I would recommend trying Wholesale - All in one if you need an app like theirs.
I intially downloaded the app, and it required some setup. The customer service team was quick in getting me started. However, it turns out that it did not meet my needs. But overall, good app and great support
It's a totally awesome app! The customer support of the app is amazing.
Everything appears to be working as expected. I have been screwing with this discount thing for several months. I like this application because there is no mess in the variants, no sinking and un-sinking to do things.
There are a lot of functions we have not used yet but I highly recommend the application.
**Update** The team reached out to apologize for the delay due to some local holidays. They worked quickly and was able to resolve my request in 1 day. I do appreciate that....... The functionality of the app seemed to have been a good fit. Unfortunately the communication with support is not timely. I ended up removing the app because I had 2 open tickets with no response for over 10 days will multiple requests for updates gone unanswered.
Horrible customer service! I did not receive a response for days and then when I did it was automated and clearly did not actually read my request. I deleted the app and then tried again because I really wanted some of the functions and the price was good but again had horrible customer service. No response. Very frustrating and not worth the money AT ALL
Hello we add the app to our Shopify account and now we need ASAP help to integrate the app, so my company can use it as fast as possible. There are many many B2B customers from us that are already switching to the competition because the wholesale functions are not working. Please help us to integrate the app as fast as possible. Right now we are losing thousands of euros on a daily basis. We will appreciate your help a lot and I hope that you can support and prioritize us, regarding the app integration.
You already got the access to our Shopify account. I hope you can help us to complete our B2B online store in the fastest possible way.