Wholesale Bear ‑ Bulk Discount

I had an issue arise when I was trying to exclude some items. Maria was very diligent and turn the issue over to the tech department and the issue was resolved. She kept me informed of the progress until it was solved.

The system has served us for a long time with efficiency and ease.

But then we started to look into details and we found that the system doesn't use our prices, but changes the prices on a non consistent way.

Worked with their support team for 4 days and finally had to give up on them. No pro active communication, no plan of solving it, just the usual support answer saying we are working on it. Never got to talk to the people working on it but left with a front-end supporter with standard answers.

Now we are left behind with cleaning up several months of orders with errors and no solution. Even during their testing they left behind several orders that we ourselves had to remove and cancel.

Just stressfull to work with
2 stars for the months it worked but should be zero for the lack of support

O aplicativo é muito bom, fácil de mexer e bastante intuitivo. Até o momento precisei do suporte uma única vez, me atenderam de forma rápida, eficaz e tive meu problema resolvido.

Wholesale Bear is very straightforward and set up in just a few clicks. Customer service has been excellent and respond almost immediately. I definitely recommend this app.

New to Shopify we were looking for a wholesale app that fits our need. We are quite fussy and hard to please, we have to admit. But we have found Wholesale Bear - Bulk Discount, and we are impressed to see what that app covers, and how attentive the support act. This is a real 5 star review!