B2B Wholesale Club , 682 reviews

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing wholesale orders and pricing due to its intuitive setup and robust features, including custom and tiered pricing. It's praised for its reliable performance and exceptional customer service, with team members often singled out for their support. The app is seen as a cost-effective alternative to Shopify Plus' wholesale features, offering a 30-day free trial. It's compatible with Shopify POS and handles large inventories and complex discount structures well. The support team is known for their extra efforts in assisting with customizations and troubleshooting.

November 29, 2023

We have been using this app for many years, and their customer service is amazing, special shoutout to Alex. Thank you so much!

Mainlinen Australia
Almost 6 years using the app
Orbit replied December 1, 2023

Aw thanks for leaving this review, it means a lot! Glad you've had a good experience over the years :) - Emily, Head of Support

November 28, 2023

Kay was fantastic in answering my questions, and going out of her way to help me export, upload, and fix issues.

Over 5 years using the app
Orbit replied December 1, 2023

Thank you very much! - Emily

November 10, 2023

The customer service is excellent. Paige has helped us numerous times with coding a few tricky spots in our theme. The app works extremely well and there are no issues. The developers are constantly improving the app to make it a better experience for the end user. We are very happy to be a long-time customer for B2B Wholesale Club. 5-Stars and highly recommend this app!

Warranty Killer Performance
United States
Over 6 years using the app
Orbit replied November 14, 2023

I'm so glad to hear you've had such a great experience!! Thank you for sharing! Will pass this feedback along to Paige :) - Emily

November 4, 2023

We had a problem that was tracked down to an issue with this app and it was resolved very quickly. The support person responded to our first email very quickly – within only a few hours. Then as soon as we gave them collaborator status they resolved the problem also within an hour. Amazing service. Highly recommend.


PCS Lighting
United States
Almost 5 years using the app
Orbit replied November 6, 2023

Thank you so much!

October 11, 2023

We’ve been using this app for 5 years. It’s been an absolute essential app for our business and I can’t imagine not having this. The support is responsive and helpful. Excellent people to work with.

Root Of Happiness
United States
About 7 years using the app
Orbit replied October 12, 2023

Thank you so much for sharing!! - Emily, Head of Support

September 27, 2023

The support team on this app is unbeatable. They are so helpful and happily took care of our concerns within the day. We are extremely impressed with Kay and the entire Orbit/Wholesale Club team. Would highly recommend.

Chez Gagné
United States
About 7 years using the app
Orbit replied October 3, 2023

I'm so glad your time using the app has been such a pleasant experience! Thanks so much for this review! - Emily, Head of Support

October 26, 2023

Customer service with Kay was super fast and extremely helpful! I definitely recommend this app for what it does and for the customer service, so amazing!

Dragonfly Fragrances
United States
Over 2 years using the app
Orbit replied October 31, 2023

I will definitely be passing this feedback along to Kay, thanks so much for sharing your experience!! - Emily, Head of Support

October 30, 2023

Great experience so far working with Wholesale Club app and with the Orbit team. App is easy to use and work well in the scope that we're looking for. The Orbit team is highly responsive and very helpful all the way. This app also works beautifully seamless through the Shopify POS environment. Recommended!

Silk Road Tea
About 2 years using the app
Orbit replied November 1, 2023

Thanks so much for this positive feedback! I love your Angelwater tea :) - Emily, Head of Support

October 22, 2023

Have been using the app for nearly 3 years now for our wholesale site. Although it can be a little clunky at times, it works better than the other ones we tested when we were trialing other options. Overall I definitely recommend it as it has all the features we needed, such as allowing for discount codes and multiple wholesale tiers depending on customer tags with varying prices.

I'd give 10 starts to the support team, they are always very helpful and go above and beyond to assist.

Skin O2 Wholesale
Over 2 years using the app
Orbit replied October 24, 2023

Thank you for leaving this honest review! I really appreciate how long you've stuck with our app, and your acknowledgment of our support team. :) - Emily, Head of Support

October 19, 2023

They reply super quickly, are really patient, and are always ready to help fix problems. When there are challenging issues, they explain all the possible options you can do. They're awesome!

About 2 years using the app
Orbit replied October 23, 2023

Thank you so much! - Emily, Head of Support