Epic Honey Co.
THE BEST SUPPORT TEAM WE'VE EXPERIENCED YET!
We initially had some issues with getting the Wholesale Club app to work, but found out that this was due to some old apps we had uninstalled. Through the fantastic support team at Pixel Union they identified some code leftover from several apps that we had previously uninstalled which were interfering with their functionality.
Their team not only identified the cause of the problem, but when the support teams from these other applications did not respond to help remove their leftover code, the Pixel Union team helped us to remove the code and get the application functioning! We were SO impressed.
Thank you to the Pixel Union support staff for providing us with such excellent service. We're very happy with your support and look forward to growing our wholesale business with your amazing application!
GIANTOY action figures
Do not use this app or buy any add-ons. (1) They would calculate all "log-in" members as "wholesalers", and no way to resolve this. (2) Your discount inbox will disappear because this app would create "draft orders" for the "log-in" members. This has given me the energy to come to hear and say thank you for wasting our money.
Hi there! These issues listed are features of the app that can absolutely be adjusted. We've sent you an email with more information, please have a look and follow up with us when you get a chance. Talk to you soon!
Bio Innovations Pharmacal
We've used this on a few client websites over the years to achieve the Wholesale functionality we need. The support team is ready to help and make this app work for you without the headache of understanding everything behind the scenes in Shopify that makes this work. It's easy!
Excellent app and extremely helpful staff!! We needed some way of offering discounted prices to specific tiers of customers, and this does the job. Highly recommend.
Protective Pet Solutions
I have been very impressed with the quality of all Pixel Union apps - specifically the Wholesale Club app. It has met a great need of ours to eliminate the need to set up a separate wholesale site. We've set up several pricing tiers depending on the product groups and level of wholesale customer. We needed to add the Custom Prices module but it enabled us to do exactly what we need seamlessly with our existing site. I've received prompt help and resolution from Rob and team at Pixel Union whenever needed. They follow through on feedback received to help ensure my store and my customers experience is excellent. I would recommend this app, along with their suite of apps to help bring your ecommerce site to the next level.. Thank you again!!
We installed this app in a test shop to try it out, and after being happy with how it works we are now busy installing it into our live shop.
But you need a lof of patience with this app because support is really slow and a lot of times they don't read your question properly. This means that most questions sent to support will take a couple of days to get a proper answer, mostly because it has to go back and forth a couple of times. Plus for some reason you need support to get the app up and running for the first time, so installing this app will take a couple of days. This is really frustrating and time consuming, so make sure you have the time and patience if you want to use this app.
Hi there — it looks like some of your emails caught us over the weekend (outside of business hours) so we apologize for the delay. The app does have an automatic installation process initiated by the merchant (yourself) but with customized theme setups there can be snags, requiring our support team to resolve. We've sent you a follow-up email to address any additional concerns, so please keep an eye out in your inbox!
what a great service... we had already Wholesale Club installed and were looking at a solution to create Purchase Orders for our customers. In emailing with the PixelUnion support team we realized that the NetTerm addition could be easily adjusted to allow us to create draft orders and create a great experience for our wholesale customers. Rob was very helpful and even did some minor coding work to make it fully customizable. NetTerms is much more flexible than just for net terms because it creates draft orders on behalf of your customer which you can review and edit before sending out to your customers to review. think of it as they are submitting a purchase order (which creates a draft order) and then you send them them a sales order (you sending them the draft order).
Again another great experience with PixelUnion...
This app works as advertised and made adding customer pricing groups very simple. The real standout was the customer service provided by Pixel Union. Initial installation was complicated by a previously installed app and Pixel Union was very responsive and helped get everything fixed as quickly as they could.
The one area for improvement I see is the integration with Shopify POS. The discount is not automatically applied and it can take some time for it to process the prices for each customer group. It does work though and it's the only app offering such a option at all.
I would highly recommend Wholesale Club to anyone looking to add custom pricing to their website.
By far the most elegant solution to Wholesale Pricing we've found in Shopify. The team are very helpful, patient and do their best to answer quickly and constructively. Great experience.
When it works it’s great. But sometimes it just stops working and their customer service is awful!! Days go by with no answer!!