B2B Wholesale Club , 655 recensies

Is this app still being supported? I haven't been able to upload custom prices in over a week. No response by email either.

This app is VERY UNSTABLE and SO FRUSTRATING. The app is so unstable, it constantly messes up my whole cart/checkout/discount system. This app makes my whole business look like a joke. Shouldn't be this unstable, especially when I am selling to wholesale customers with big orders over $10,000. After using this app for 3 weeks, I have received so many complaints from the customers, I can't do my daily job because I am just cleaning up the mess the app is making every day.

The most frustrating part: I contacted the support team several times over many weeks, beggin for help, they often comes back to me with 2-3 delayed answer without actually solving the problem but keep giving me generic answers like they can see them fine in their screen. and when I ask a further question or actual screenshot to follow up, they go quiet for another 3 days while my customers are getting increasingly mad at me.

I requested a call or live chat to resolve outstanding issues but they simply refused to do it because (they said) they don't have a capacity to take any call. Come on! Seriously? I am losing customers and sales every day. The team who makes this kind of wholesale app should take a more responsible approach to maintain the app to actually work.

Probably the worst app you will find with super expensive add ons. I have bought the custom prices ad on for 99$ but the app is not working fine and prices are not reflecting on the website so i raised the issue with the support and the support took several days to address the issue and find out the issue . Also there are many basic issues with the app such as it doesnt display any error if your file is having any issue . There is no status update available as well. So you can wait whole day in dark hoping that your file will be uploaded . We asked the support to upload our file from there end but then too they wasted many days to do the same and still its not done.

I've had a terrible experience with the customer service at Pixel Union. I had my websites redesigned and needed them to reinstall this app on the new theme for me. After charging me $75 ($25 per website), they then didn't respond to any of my follow up emails, and now 2 weeks later, I still don't have a functioning app. I have several wholesale customers getting very annoyed. Extremely disappointing service.

The app is good, the only issue is we have not been able to oppen the app, it is very hard, it send an error that reads as follows: saso-www.herokuapp.com closed the connection unexpectedly.
As told, the app is good, but we have not been able to use it for the last week or so, sent an email to support got no answear...

Unfortunately, it appears that this wonderful app is no longer as good as it used to be. Many changes in the last two months have been causing long delays on fixes and many more issues. I'm jumping out

Do not use this app or buy any add-ons. (1) They would calculate all "log-in" members as "wholesalers", and no way to resolve this. (2) Your discount inbox will disappear because this app would create "draft orders" for the "log-in" members. This has given me the energy to come to hear and say thank you for wasting our money.

I added this app last week. I've been trying to get someone to return my email from 4 days ago. There has been no response. At this point...which is...I spent a lot of money and literally no one is responding to me for the last 4 days....I wish I could give it zero stars.

Uninstallaed this app and it's still sending our customer details to their servers. Also did not remove their code from our liquid template

If you install the app and don't have any issues then great, however if you have issues and need help the support takes forever to help you.
Looking at other reviews for this app, other people are having issues with getting the support to help. I will choose an alternative app for the same solution.