B2B Wholesale Club , 728 recensies

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 86% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
11 januari 2024

We've been using the B2B Wholesale Club app for multiple years now and it is a great way to manage multiple levels of pricing for multiple customer types and product groups. It's what I would call 'Advanced Pricing'. We actually had an issue where our customers were experiencing a failed page, but it was due to a change Shopify made. The support team at Orbit found the issue and implemented a fix quickly. Therefore, it's a great product with awesome support.

Keco Tabs
Verenigde Staten
Meer dan 4 jaar gebruiken de app
Orbit heeft geantwoord 12 januari 2024

This is a great review, thank you so much for sharing! - Emily, Head of Support

22 januari 2024

My recent experience with the B2B Wholesale Club app has been spent troubleshooting a small bug with their support team. Kay gave me quick and pleasant responses and was able to determine our issue and implement a solution within just a couple of email exchanges. Hopefully, we won't experience any more hiccups, but I know if we do, we'll have a speedy solution. Thank you!

Eagle Creek
Verenigde Staten
9 maanden gebruiken de app
Orbit heeft geantwoord 25 januari 2024

Thank you so much for this review! We're always here to help :) - Emily, Head of Support

15 januari 2024

Great support when you run into trouble.
I feel very at ease knowing that I will be able to respond immediately.
I really hope that the processing after the decimal point will be the same as Shopify's rounding. I look forward to it.

Gluck und Gute
Japan
5 maanden gebruiken de app
Orbit heeft geantwoord 17 januari 2024

I'm so glad to hear our support makes you feel at ease! We're always here for you :) - Emily, Head of Support

31 januari 2024

Customer service was top-notch! They promptly fixed a sync issue after I reached out to them. Totally recommend!

Fashion Jewellery Outlet
Canada
Ongeveer 4 jaar gebruiken de app
Orbit heeft geantwoord 5 februari 2024

Thanks so much!! - Emily, Head of Support

Bewerkt 3 februari 2024

New to the app, and ran into some issues with setup. The Live Chat support was great in helping me to get things working and sending pictures and links as needed with the steps. but, Unfortunately, I spoke too soon when I gave this 5 stars. Although the support team works hard, the app itself doesn't support multi-currency, which is somewhat useless to increase sales with B2B. Statistically more people shop when they can see things in their local currency, and not supporting this crucial feature makes the app practically obsolete. This is unfortunate because the ease of use otherwise is great, and sets up wonderfully. If it could only support our largest international customer base.

Deep Fantasies
Canada
5 dagen gebruiken de app
Orbit heeft geantwoord 2 februari 2024

Thanks for this review! I'm glad to hear that our Live Chat has been so useful to you! - Emily, Head of Support

14 december 2023

This app is great for automatically discounting for your wholesale customers! Customer service is great across both apps we are using in our store.

Karen Pryor Clicker Training
Verenigde Staten
Bijna 8 jaar gebruiken de app
Orbit heeft geantwoord 3 januari 2024

Thank you!! - Emily, Head of Support

23 december 2023

Mind blowing customer support! The team helped us solve a number of issues even though they not were caused by the app it self.
Highly recommended supplier of apps :)

Orbit is a safe and sound supplier of apps, and really commits to make sure their customers get all the help they need.

Frivannsliv
Noorwegen
4 maanden gebruiken de app
Orbit heeft geantwoord 3 januari 2024

This is so nice to hear, I appreciate you sharing it with us! Happy New Year :) - Emily, Head of Support

16 januari 2024

Kay and their customer service support team is fast and reliable in resolving issues we faced with the app.

Simply Toys
Singapore
Bijna 4 jaar gebruiken de app
Orbit heeft geantwoord 17 januari 2024

We appreciate you sharing this feedback! - Emily, Head of Support

28 november 2023

Kay was fantastic in answering my questions, and going out of her way to help me export, upload, and fix issues.

WWW.GABEE.COM.AU
Australië
Meer dan 5 jaar gebruiken de app
Orbit heeft geantwoord 1 december 2023

Thank you very much! - Emily

10 november 2023

The customer service is excellent. Paige has helped us numerous times with coding a few tricky spots in our theme. The app works extremely well and there are no issues. The developers are constantly improving the app to make it a better experience for the end user. We are very happy to be a long-time customer for B2B Wholesale Club. 5-Stars and highly recommend this app!

Warranty Killer Performance
Verenigde Staten
Meer dan 6 jaar gebruiken de app
Orbit heeft geantwoord 14 november 2023

I'm so glad to hear you've had such a great experience!! Thank you for sharing! Will pass this feedback along to Paige :) - Emily