B2B Wholesale Club , 738 条评论

No free of cost support, if you have a store with a huge amount of product, the app don't work and have a bad Performance.
Advanced Support costs you 90USD, additional functionality also only available on additional cost. Bad service but a lot to pay before you can be testt it is working or not.

Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.

Easy to setup and they have amazing customer support. They responded and solved the encountered problems extremely quickly.

We just switched to supple's wholesale app and are happy to not be using product variants for wholesale prices!

I've just gotten started with this app but they have been really responsive and helpful so far! Quick turnaround on requests and well-integrated with my theme.

Bad experience. Setup and price structure is entirely unnecessary. Simply much better aps for this service.

App doesn't work with my theme, despite it being listed. I sent multiple emails and didn't get a response from support. Waste of time.

I cannot install this app on my theme. Customer support is slow. No chat is available. I tried to reach out by e-mail but the answer is not coming. I wasted an entire day trying to install this app.

Nothing is standard. Besides a standard to high fee (compared to competition), everything is extra. Minimum quantities? $100 extra. Custom prices per product? $100 extra. Volume discount? Guess what? Yep, $100 more. Net terms? Don't say it. Yep, $100 more. Quick order from? That's only $40. So in order to use the app in any functional form, I need to pay over $400. That's a hard pass.

this is a game changer for our wholesale business. With only $24 a month and a one time fee of $99 for custom prices, I was able to do what an advanced shopify account worth thousands of dollars monthly can do. support was great.