B2B Wholesale Club , 617 reviews
Set up was quick and easy. Jack at support was very helpful and quick to help me optimize my site. Thank you.
I'm really glad to hear the setup was so easy! Thanks for sharing :) - Emily, Head of Support
It has taken some doing to get everything working properly, but Paige from Orbit help has been very helpful in shepherding coding fixes through the process. Hoping to launch tomorrow!
We especially like the ability to use Wholesale Club on POS.
Thank you so much for this review! I'll be sharing this feedback with Paige as well :) - Emily, Head of Support
App gives you lots of options for customization. Support is helpful and responsive when we couldn't figure something out. To top it off, no frustrating language barrier if you know what I mean. (;
Thanks for this review, we appreciate it!! - Emily, Head of Support
Great app. We have downgraded from Shopify Plus, and our primary concern was how we would process wholesale orders. B2B Wholesale club has perfectly sorted this—also, huge thanks to Kay at the support desk and her speedy response time.
So glad to hear you were able to find a solution with us! - Emily, Head of Support
I have had a fantastic experience with the support for this app. We had a checkout button coded into the store by a developer, who then was unable to help when we needed it removed 12 months later. Kay from Orbit found the code for the button and removed it for us within 24 hours of reaching out! Super fast service, very clear communication and no additional charge.
This is great feedback! I'm so glad you had such a positive experience :) - Emily, Head of Support
App does exactly what we need and for significantly cheaper than wholesale with Shopify Plus. Their customer service is excellent - they are quick to respond and ready to help making customisations to suit our needs (thanks Jack!)
Thank you for leaving this review! I'll be passing along this feedback for Jack :) - Emily, Head of Support
Emily and Jack were amazing! I used the paid support service so I could streamline the setup and it’s worth it. Very responsive and makes sense to me to get those one on ones and bio issues in the butt from the start. Also very thorough with screen recordings and screen shots. Hoping we set it all up great and will find out soon enough as I trial the full wholesale club workflow!
Thank you and your team!
Thank you so much for this review, Vinny!! It was a pleasure helping you out :) Excited to see you launch the wholesale side of your store! - Emily
The Wholesale Club app is the right app we need for our business. The Customer help team is very proactive in addressing your issues. Thank you team for always being so helpful!
Thank you so much for this review! - Emily, Head of Support
Live Chat customer service is incredible. They have the right knowledge on time to help us. Worth the time spent on chat.
Thank you so much for the review!! I'm so glad our live chat was helpful for you :) - Emily, Head of Support
Has great potential, maps the separate price structures great and offers further great features that are just as simple and effective.
Unfortunately, you need help so that the theme is not "broken" when going live, but no one responds after multiple letters.
I hope that this way someone is to reach...
Hi! I'm so sorry to hear you've been having trouble with your install. We don't have any emails from you right now, but I've sent one directly to you to get this conversation started. Please respond to me ASAP! - Emily, Head of Support