B2B Wholesale Club , 617 reviews

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
April 24, 2023

Set up was quick and easy. Jack at support was very helpful and quick to help me optimize my site. Thank you.

The Siebenthaler Company
United States
Time spent using app: 4 days
Orbit replied April 24, 2023

I'm really glad to hear the setup was so easy! Thanks for sharing :) - Emily, Head of Support

April 20, 2023

It has taken some doing to get everything working properly, but Paige from Orbit help has been very helpful in shepherding coding fixes through the process. Hoping to launch tomorrow!

We especially like the ability to use Wholesale Club on POS.

Halter Ego®
United States
Time spent using app: 27 days
Orbit replied April 20, 2023

Thank you so much for this review! I'll be sharing this feedback with Paige as well :) - Emily, Head of Support

April 19, 2023

App gives you lots of options for customization. Support is helpful and responsive when we couldn't figure something out. To top it off, no frustrating language barrier if you know what I mean. (;

VAPECLUTCH
United States
Time spent using app: 3 months
Orbit replied April 19, 2023

Thanks for this review, we appreciate it!! - Emily, Head of Support

April 18, 2023

Great app. We have downgraded from Shopify Plus, and our primary concern was how we would process wholesale orders. B2B Wholesale club has perfectly sorted this—also, huge thanks to Kay at the support desk and her speedy response time.

LittleLamb
United Kingdom
Time spent using app: About 7 hours
Orbit replied April 18, 2023

So glad to hear you were able to find a solution with us! - Emily, Head of Support

April 16, 2023

I have had a fantastic experience with the support for this app. We had a checkout button coded into the store by a developer, who then was unable to help when we needed it removed 12 months later. Kay from Orbit found the code for the button and removed it for us within 24 hours of reaching out! Super fast service, very clear communication and no additional charge.

Bee Dee Bags
Australia
Time spent using app: Over 1 year
Orbit replied April 17, 2023

This is great feedback! I'm so glad you had such a positive experience :) - Emily, Head of Support

April 16, 2023

App does exactly what we need and for significantly cheaper than wholesale with Shopify Plus. Their customer service is excellent - they are quick to respond and ready to help making customisations to suit our needs (thanks Jack!)

Au Naturale Cosmetics
United States
Time spent using app: About 1 month
Orbit replied April 17, 2023

Thank you for leaving this review! I'll be passing along this feedback for Jack :) - Emily, Head of Support

April 10, 2023

Emily and Jack were amazing! I used the paid support service so I could streamline the setup and it’s worth it. Very responsive and makes sense to me to get those one on ones and bio issues in the butt from the start. Also very thorough with screen recordings and screen shots. Hoping we set it all up great and will find out soon enough as I trial the full wholesale club workflow!

Thank you and your team!

Life League Gear / Lobster League Gear
United States
Time spent using app: 2 months
Orbit replied April 11, 2023

Thank you so much for this review, Vinny!! It was a pleasure helping you out :) Excited to see you launch the wholesale side of your store! - Emily

April 6, 2023

The Wholesale Club app is the right app we need for our business. The Customer help team is very proactive in addressing your issues. Thank you team for always being so helpful!

BL Lashes Korea
South Korea
Time spent using app: Over 2 years
Orbit replied April 11, 2023

Thank you so much for this review! - Emily, Head of Support

April 4, 2023

Live Chat customer service is incredible. They have the right knowledge on time to help us. Worth the time spent on chat.

CK TRADING
United States
Time spent using app: 4 days
Orbit replied April 4, 2023

Thank you so much for the review!! I'm so glad our live chat was helpful for you :) - Emily, Head of Support

April 4, 2023

Has great potential, maps the separate price structures great and offers further great features that are just as simple and effective.

Unfortunately, you need help so that the theme is not "broken" when going live, but no one responds after multiple letters.

I hope that this way someone is to reach...

Paintball Buddy
Germany
Time spent using app: 2 months
Orbit replied April 4, 2023

Hi! I'm so sorry to hear you've been having trouble with your install. We don't have any emails from you right now, but I've sent one directly to you to get this conversation started. Please respond to me ASAP! - Emily, Head of Support