B2B Wholesale Club , 732 reviews

We installed this app in a test shop to try it out, and after being happy with how it works we are now busy installing it into our live shop.

But you need a lof of patience with this app because support is really slow and a lot of times they don't read your question properly. This means that most questions sent to support will take a couple of days to get a proper answer, mostly because it has to go back and forth a couple of times. Plus for some reason you need support to get the app up and running for the first time, so installing this app will take a couple of days. This is really frustrating and time consuming, so make sure you have the time and patience if you want to use this app.

They make you pay 25 every time you update your theme. On top of that, they are STEALERS - I paid for update and they stopped answering. Use other app - not worth it!!

When it works it’s great. But sometimes it just stops working and their customer service is awful!! Days go by with no answer!!

This app is VERY UNSTABLE and SO FRUSTRATING. The app is so unstable, it constantly messes up my whole cart/checkout/discount system. This app makes my whole business look like a joke. Shouldn't be this unstable, especially when I am selling to wholesale customers with big orders over $10,000. After using this app for 3 weeks, I have received so many complaints from the customers, I can't do my daily job because I am just cleaning up the mess the app is making every day.

The most frustrating part: I contacted the support team several times over many weeks, beggin for help, they often comes back to me with 2-3 delayed answer without actually solving the problem but keep giving me generic answers like they can see them fine in their screen. and when I ask a further question or actual screenshot to follow up, they go quiet for another 3 days while my customers are getting increasingly mad at me.

I requested a call or live chat to resolve outstanding issues but they simply refused to do it because (they said) they don't have a capacity to take any call. Come on! Seriously? I am losing customers and sales every day. The team who makes this kind of wholesale app should take a more responsible approach to maintain the app to actually work.

Probably the worst app you will find with super expensive add ons. I have bought the custom prices ad on for 99$ but the app is not working fine and prices are not reflecting on the website so i raised the issue with the support and the support took several days to address the issue and find out the issue . Also there are many basic issues with the app such as it doesnt display any error if your file is having any issue . There is no status update available as well. So you can wait whole day in dark hoping that your file will be uploaded . We asked the support to upload our file from there end but then too they wasted many days to do the same and still its not done.

I am a long-term user (2 years) of this app -- from before the PIXEL UNION acquisition.

Recently I experienced a broken checkout process for NET30 customers.I had not changed anything in the operation of my store, added apps, or changed themes. I contacted support and they verified that the app was broken.

And then…I waited…and waited…and waited…and emailed…and emailed…and emailed…

After waiting five days without resolution, I deleted the app. Their customer service is absolutely pathetic and non-responsive.

If you want to lose sales, install this.

Poor customer service. So many glitches. Now all my thousands of custom prices have disappeared, causing much frustration amongst my customers.

I've had a terrible experience with the customer service at Pixel Union. I had my websites redesigned and needed them to reinstall this app on the new theme for me. After charging me $75 ($25 per website), they then didn't respond to any of my follow up emails, and now 2 weeks later, I still don't have a functioning app. I have several wholesale customers getting very annoyed. Extremely disappointing service.

i've had glitchy issues with this app since i installed it . Should have changed ages ago.. latest problem is that when i changed my theme it stopped working... Customers couldn't check out. And after contacting support .. they tole me they needed to adjust it to work with the new theme... Fair enough.. They did the . work and advised all was well. I relaunched with my customers but didn't work properly. This time I was advised that it was a conflict with another app. I deleted the other app.. and still not working.... Wholesale Cub now advise that its a result of left over code.. Checked that with developer.. no left over code... Advised Wholesale Club again... now I wait... No wholesale facility now for over 2 weeks.. busiest time of year :( Winning!!

L’ applicazione ha continui malfunzionamenti, attualmente il mio sistema di listini non funziona da 10 giorni, non ho avuto nessun riscontro con l’assistenza ne tanto meno un risultato, il mio canale di lavoro è inattivo da 10 giorni, tutti i clienti non possono accedere ai listini e non c’è niente da fare, senza parole