B2B Wholesale Club , 596 reviews

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
January 24, 2023

Kay and team are so prompt with answering any questions/sorting out any trouble we have with our set up! It's nice to know that we can always ask for help :) Looking forward to exploring the full potential of this app.

Australian Design & Co.
Time spent using app: 4 days
Orbit replied January 26, 2023

I'm so glad you've had such a positive experience so far, thank you for sharing! - Emily, Head of Support

January 18, 2023

Kay from the support team was very helpful and quick to make changes to the app/theme for us during the set up process.

Active Basics
Time spent using app: 7 months
Orbit replied January 20, 2023

Thanks for the review! - Emily, Head of Support

January 12, 2023

We still set up wholesale.
Kay solved our problem promptly and politely.
We are so satisfied so far.

Time spent using app: 9 months
Orbit replied January 12, 2023

I'm really glad to hear this! Will be passing along this feedback to Kay as well :) - Emily, Head of Support

January 2, 2023

We are still setting up our store and Kay has been so prompt with sorting out any issues we have had. Great experience so far!

Australian Design & Co. Trade
Time spent using app: 4 months
Orbit replied January 3, 2023

Thank you for sharing! - Emily, Head of Support

Edited January 1, 2023

Wholesale Club app has worked for us in an amazing way. After long hours of research, we gave this app and the additional products such as (custom prices) a try and we can say that this app has plenty of options to treat different customer levels the way you would though of it (just by setting tags to our customers).

Also, the customer service has been amazing, because we receive very quick and on point responses even on holidays.

Time spent using app: Over 1 year
Orbit replied January 3, 2023

Thank you so much for this review! I really appreciate the kind words :) - Emily, Head of Support

December 29, 2022

Terrible experience, the app does not work with large inventory stores. It gets stuck and partially works, not a reliable solution.

I wrote for a month to support asking for help, their startegy was to deny that their was a problem in the first place, and after weeks of back and forth of this I got tired and ended up switich to another app.

They take more than a day to reply. Our store sells 90% wholesale, so this was at the core of our business. After many years of using this app, all I can say is I was dissapointed.

The app sudenly stopped working and nobody cared to help me. I even subscribed to the top tier pricing plan to get better assitance, nobody cared. Please don´t reply saying that you were on your holiday break, I started with issues since Cybermonday and getting close to new years, still no solution

Celovendo. Repuestos para celulares en Guatemala.
Time spent using app: Over 4 years
Orbit replied December 30, 2022

Hi Javier! Thanks for your feedback. We care deeply about our merchants and always reply to every ticket - including the two requests you submitted this month. As a small team, we aim to provide as much coverage during the holiday season as we can - this means it's a bit limited and slower than our regular hours. I'm sorry you had a terrible experience, I have sent you an email and am looking forward to a reply from you! - Emily, Head of Support

December 16, 2022

The app works works well and has great support. They are very responsive to special requests and customizations I've had.

United States
Time spent using app: About 2 months
December 8, 2022

Great customer service and very quick to get any questions answered or hop in the backend of our site to fix any mistakes I made during the install.

Can't recommend enough!

United States
Time spent using app: 29 days
Orbit replied December 9, 2022

Thank you so much for sharing, I'm glad you're having a good experience so far! - Emily, Head of Support

Edited December 5, 2022

Support is terrible, as far as my experience has gone its only an email support which in my opinion is utterly useless, when issues come up you need them fixed now, a chat support or even better a person to talk you through problems would be ideal. Integration has been very difficult for me and it doesn't seem to work very well on the site, I wouldn't recommend this app, my experience has been very poor from the start. To your point below, asking people to pay more money if they need help is fairly poor in my opinion. I have been going through emails back and forth for a week now with your staff trying to organise this app. We could have sorted all this out in a 10 minute conversation or on chat support. However if i pay more money you will help faster?

Time spent using app: About 2 months
Orbit replied December 1, 2022

Hi! We do have chat support available on our Premium plan, and we do offer a program called CoPilot that offers 1-on-1 video chat onboarding. We have very prompt email support (for free) as well. I'm sorry you've been having trouble, I've responded to your email to address your concerns - please check your inbox and reply to me ASAP. Thanks! - Emily, Head of Support

Edited January 17, 2023

The app works beautifully and all 3 times we required support the service was quick and efficient. We look forward to a long working relationship with the Wholesale Club team.

Art of the Tile
Time spent using app: 2 months
Orbit replied November 23, 2022

Thank you for this great review!! I appreciate it :) - Emily, Head of Support