B2B Wholesale Club , 727 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex pricing structures for various customer types and product groups. It's ideal for businesses wanting to offer variable pricing based on the logged-in merchant. The app is praised for its seamless integration with Shopify POS and other apps, and its ability to handle large inventories without slowing down websites. Merchants appreciate the easy installation, prompt customer service, and the 30-day free trial. The support team is commended for their quick and efficient assistance. The app is also appreciated for its cost-effectiveness and its ability to set up discount wholesale pricing and net terms using tags, without requiring changes to the theme's liquid code.

January 18, 2024

Incredible customer service. Highly recommend

Mother SPF
Australia
11 months using the app
Orbit replied January 23, 2024

I really appreciate you saying this, thank you! - Emily, Head of Support

November 2, 2023

This app has a lot to offer when trying to have different pricing based on who is logged in. Easy installation, and quick response if a tweak is needed for your particular theme. I recently moved from an old theme to a new 2.0 theme. This app worked pretty well but it had issues after implementation. Kay sourced the problem quickly and the reliability of pricing for each custom user was very good. Kay went out of her way to assist in some final tweaks with this new theme and explored why certain formatting was not as clean as I wanted. After work by Kay and team, it was shown to be a problem with one of my legacy apps, not WC. Stellar customer service!

Team Power Products
United States
3 months using the app
Orbit replied November 6, 2023

Thank you so much for this detailed review! I'm so glad to hear you've had such a positive experience, it means a lot to me that you took the time to share it. Thanks again! - Emily, Head of Support

October 22, 2023

Have been using the app for nearly 3 years now for our wholesale site. Although it can be a little clunky at times, it works better than the other ones we tested when we were trialing other options. Overall I definitely recommend it as it has all the features we needed, such as allowing for discount codes and multiple wholesale tiers depending on customer tags with varying prices.

I'd give 10 starts to the support team, they are always very helpful and go above and beyond to assist.

Skin O2 Wholesale
Australia
Over 2 years using the app
Orbit replied October 24, 2023

Thank you for leaving this honest review! I really appreciate how long you've stuck with our app, and your acknowledgment of our support team. :) - Emily, Head of Support

October 30, 2023

Great experience so far working with Wholesale Club app and with the Orbit team. App is easy to use and work well in the scope that we're looking for. The Orbit team is highly responsive and very helpful all the way. This app also works beautifully seamless through the Shopify POS environment. Recommended!

Silk Road Tea
Canada
About 2 years using the app
Orbit replied November 1, 2023

Thanks so much for this positive feedback! I love your Angelwater tea :) - Emily, Head of Support

October 26, 2023

Customer service with Kay was super fast and extremely helpful! I definitely recommend this app for what it does and for the customer service, so amazing!

Dragonfly Fragrances
United States
Over 2 years using the app
Orbit replied October 31, 2023

I will definitely be passing this feedback along to Kay, thanks so much for sharing your experience!! - Emily, Head of Support

October 19, 2023

They reply super quickly, are really patient, and are always ready to help fix problems. When there are challenging issues, they explain all the possible options you can do. They're awesome!

BUBULAND HOME
Australia
About 2 years using the app
Orbit replied October 23, 2023

Thank you so much! - Emily, Head of Support

October 11, 2023

We’ve been using this app for 5 years. It’s been an absolute essential app for our business and I can’t imagine not having this. The support is responsive and helpful. Excellent people to work with.

Root Of Happiness
United States
About 7 years using the app
Orbit replied October 12, 2023

Thank you so much for sharing!! - Emily, Head of Support

October 30, 2023

The experience with Wholesale Club and the team at Orbit has been very smooth. The app does what it says and the support team have been incredibly responsive. Highly recommend the app.

Dermapenworld UK
United Kingdom
2 months using the app
Orbit replied November 1, 2023

So glad to hear this! Thanks for sharing! - Emily, Head of Support

October 5, 2023

This app is absolutely amazing if you are planning to combine your normal and wholesale store together. The price is very worth it, if you take a look at the code. The support is amazing. Kay helped me very fast and directly fixed my question. It is a very easy to use app that integrates perfectly within a store. I would definitely suggest this app to anyone who is looking for a good wholesale app. Stop wasting money on other apps and just go for this one.

Hitachi Store
Netherlands
3 months using the app
Orbit replied October 10, 2023

Wow thank you so much for this glowing review!! Knowing you've had such a positive experience means so much to me! - Emily, Head of Support

September 26, 2023

This app solves or needs for discount wholesale pricing and net terms using tags. The app is very easy to use and set up. If any problems are encountered support is extremely helpful and patient. My problems are addressed the same day with clear instruction. We use this app on two different sites and we couldn't be more pleased.

Grow Organic
United States
Almost 2 years using the app
Orbit replied September 28, 2023

I'm so happy to hear this, I'm glad it's been such a positive experience for you so far! - Emily, Head of Support