B2B Wholesale Club , 733 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.

February 28, 2024

何も知識がない中で、Orbitの方々が非常に迅速かつ、的確なサポートを下さり、安心して利用できております。皆さんがレビューしている通り、カスタマーサポートが素晴らしいと感じております。

ao daikanyama
Japan
5 months using the app
Orbit replied March 1, 2024

ありがとう - Emily, Head of Support

September 26, 2023

This app solves or needs for discount wholesale pricing and net terms using tags. The app is very easy to use and set up. If any problems are encountered support is extremely helpful and patient. My problems are addressed the same day with clear instruction. We use this app on two different sites and we couldn't be more pleased.

Grow Organic
United States
Almost 2 years using the app
Orbit replied September 28, 2023

I'm so happy to hear this, I'm glad it's been such a positive experience for you so far! - Emily, Head of Support

October 5, 2023

This app is absolutely amazing if you are planning to combine your normal and wholesale store together. The price is very worth it, if you take a look at the code. The support is amazing. Kay helped me very fast and directly fixed my question. It is a very easy to use app that integrates perfectly within a store. I would definitely suggest this app to anyone who is looking for a good wholesale app. Stop wasting money on other apps and just go for this one.

Hitachi Store
Netherlands
3 months using the app
Orbit replied October 10, 2023

Wow thank you so much for this glowing review!! Knowing you've had such a positive experience means so much to me! - Emily, Head of Support

August 28, 2023

Awesome App and awesome support. Very fast....we had to do an emergency theme update because our old theme just flat out stopped working! Had to get everything up and running again, and these folks got us back on track fast. Would definitely recommend this app for your wholesale store requirements.

Inahsi Naturals
United States
Over 2 years using the app
Orbit replied September 5, 2023

Thanks so much for sharing your experience! - Emily, Head of Support

September 25, 2023

Has worked well for our needs and response when there has been an issue has been very quick!

Tonix
United States
Over 3 years using the app
Orbit replied September 27, 2023

Thank you for sharing, I appreciate it!! - Emily, Head of Support

July 25, 2023

Thought we had some problems with the Wholesale Club app, their support is fast and efficient (thanks Alex and Emily) and helped us find out the actual cause (which was a Shopify update to the Markets settings). Do be aware that Shopify's in-built multi-currency stuff is not supported, so all your markets need to have the same default currency if you're selling to multiple countries. We use a separate 3rd party app called BEST Currency to display converted currencies to international customers, that does seem to mostly cooperate with Wholesale Club.

Vorsprung Suspension
Canada
Over 5 years using the app
Orbit replied July 27, 2023

It was my pleasure!! Thanks for leaving this review! :) - Emily

August 4, 2023

I needed some quick assistance troubleshooting some installation issues with B2B Wholesale Club. The live chat had an agent right away (Alex) and they were extremely helpful and friendly. They helped me through each step until we got the issue resolved. Great customer support!

MPG Sport CA
Canada
Over 5 years using the app
Orbit replied August 8, 2023

So happy to hear you've been enjoying our live chat feature!! - Emily, Head of Support

October 30, 2023

The experience with Wholesale Club and the team at Orbit has been very smooth. The app does what it says and the support team have been incredibly responsive. Highly recommend the app.

Dermapenworld UK
United Kingdom
2 months using the app
Orbit replied November 1, 2023

So glad to hear this! Thanks for sharing! - Emily, Head of Support

September 27, 2023

The support team on this app is unbeatable. They are so helpful and happily took care of our concerns within the day. We are extremely impressed with Kay and the entire Orbit/Wholesale Club team. Would highly recommend.

Chez Gagné
United States
About 7 years using the app
Orbit replied October 3, 2023

I'm so glad your time using the app has been such a pleasant experience! Thanks so much for this review! - Emily, Head of Support

May 5, 2023

Wholesale Club has been crucial to our business! We have a variety of customers ordering from the same website (distributor, wholesale, retail, corporate etc.) all of which require unique discounts, terms and minimum orders.

Wholesale Club has been fantastic for helping us with support, set up as well as introducing new features that improve the way we can sell to the wide variety of our customers.

Overall: great support and assistance. App easy to set up and use.

Freckleberry Chocolate Factory
Australia
About 3 years using the app
Orbit replied May 5, 2023

This is so great to hear! Thanks for sharing it with us :) - Emily, Head of Support