B2B Wholesale Club , 728 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex pricing structures for various customer types and product groups. It's ideal for businesses wanting to offer variable pricing based on the logged-in merchant. The app is praised for its seamless integration with Shopify POS and other apps, and its ability to handle large inventories without slowing down websites. Merchants appreciate the easy installation, prompt customer service, and the 30-day free trial. The support team is commended for their quick and efficient assistance. The app is also appreciated for its cost-effectiveness and its ability to set up discount wholesale pricing and net terms using tags, without requiring changes to the theme's liquid code.

July 24, 2023

good app, customer support has gotten significantly better over the last year. keep up the good work.

LaBellePerfumes
United States
About 5 years using the app
Orbit replied July 25, 2023

Wow it means so much to me to hear this, thanks for noticing the hard work we've put into providing excellent customer service <3 - Emily, Head of Support

July 10, 2023

I have received assistance today from Kay with some questions regarding functionality with B2B Wholesale Club. Her support was amazing and she was able to assist me easily and went over and above to fix my issues - truly appreciated. Thanks

Hair and Beauty Solutions
Australia
Almost 3 years using the app
Orbit replied July 10, 2023

I'm happy to hear this, thanks so much for sharing! - Emily, Head of Support

March 14, 2024

Jack was super great at helping us set up our new account including customizing it for our needs! Great set up experience.

Seed&SoilShop
United States
Orbit replied March 19, 2024

Thank you for leaving this review! - Emily, Head of Support

August 18, 2023

Great app! Super easy integration to include a B2B option on our website for wholesalers. Plenty of options to configure it to ensure it works well for your business, and set-up was super easy. Had a couple of questions along the way and customer support was incredibly quick and helpful. Would definitely recommend this app to e-commerce brands looking for a B2B integration for their online store.

Charlie and Fox
Australia
26 days using the app
Orbit replied August 24, 2023

Thank you so much for the kind words!! - Emily, Head of Support

June 29, 2023

This app delivers as hoped - but a specific shout out to the live chat (Alex) who patiently walked thru the tagging process, how the app interacts with shopify, etc. Having an app that has a ton of functionality AND people to explain how to take full advantage is very much appreciated.

Hollywood At Home
United States
Almost 2 years using the app
Orbit replied June 29, 2023

Thanks for leaving us this review!! - Emily, Head of Support

July 18, 2023

great app and excellent customer support. Alex was quick and knowledgeable. I started the conversation one day, and finished it the next, it wasn't more than a minute before i had a live agent.

EO Products
United States
About 3 years using the app
Orbit replied July 24, 2023

I'm so glad to hear chat was helpful to you! Thanks for sharing :) - Emily, Head of Support

February 12, 2024

Support was great; the answers to my questions were direct and accurate. I did not have to waste time explaining myself.

The Sprucery
United States
Orbit replied February 14, 2024

We definitely aim to be as succinct as possible, I'm glad this resonates with you! Thanks for this review :) - Emily, Head of Support

February 29, 2024

The app itself has a couple of issues. But I will say that the customer service was excellent. Within a very short time they responded to me concern, and addressed and corrected the issue immediately. That means a lot to me, someone who is willing to listen to my concerns and is able to come up with a solution l, and in record time!

The Original Scented Gypsy
United States
Orbit replied March 6, 2024

I really appreciate you leaving this honest review of your experience! Thanks for sharing :) - Emily, Head of Support

August 23, 2023

This app has done exactly what I needed and more. It has features that seemingly anticipated my needs and when I had any issues while setting up, the chat support was incredibly quick to help. If you're looking for an alternative to Shopify Plus' wholesale features, this is it.

WallyGrow
United States
22 days using the app
Orbit replied August 25, 2023

I'm so glad to hear your experience has been a positive one so far :) - Emily, Head of Support

March 21, 2024

I've had a really great experience working with the customer service and developers of this app. I encountered an error in one instance of my usage of the app and reached out to their team. Over the course of a few days, with daily communication, they diagnosed the problem and resolved the issue. I'd like to personally thank my contact Rob for the great communication. I use this app in combination with another app, to allow pricing overrides that can be applied to individual accounts; much similar to pricing tiers but with a larger bandwidth of flexibility.

Brekka Medical
United States
Orbit replied March 26, 2024

Thanks so much for this review! I'm so glad to hear that Rob's support got you sorted out. :) - Emily, Head of Support