B2B Wholesale Club , 732 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.

July 10, 2023

I have received assistance today from Kay with some questions regarding functionality with B2B Wholesale Club. Her support was amazing and she was able to assist me easily and went over and above to fix my issues - truly appreciated. Thanks

Hair and Beauty Solutions
Australia
Almost 3 years using the app
Orbit replied July 10, 2023

I'm happy to hear this, thanks so much for sharing! - Emily, Head of Support

August 22, 2023

This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.

Copricap Wholesale
Germany
21 days using the app
Orbit replied August 24, 2023

I am blown away by this review!! Thank you so much for the kind words! - Emily, Head of Support

June 29, 2023

This app delivers as hoped - but a specific shout out to the live chat (Alex) who patiently walked thru the tagging process, how the app interacts with shopify, etc. Having an app that has a ton of functionality AND people to explain how to take full advantage is very much appreciated.

Hollywood At Home
United States
Almost 2 years using the app
Orbit replied June 29, 2023

Thanks for leaving us this review!! - Emily, Head of Support

July 24, 2023

good app, customer support has gotten significantly better over the last year. keep up the good work.

LaBellePerfumes
United States
About 5 years using the app
Orbit replied July 25, 2023

Wow it means so much to me to hear this, thanks for noticing the hard work we've put into providing excellent customer service <3 - Emily, Head of Support

July 18, 2023

great app and excellent customer support. Alex was quick and knowledgeable. I started the conversation one day, and finished it the next, it wasn't more than a minute before i had a live agent.

EO Products
United States
About 3 years using the app
Orbit replied July 24, 2023

I'm so glad to hear chat was helpful to you! Thanks for sharing :) - Emily, Head of Support

September 5, 2023

Very helpfull and good working app. The customer support ist super quick and helpful. They helped me to customize a few things and did a great job.

COTIERE
Germany
4 months using the app
Orbit replied September 15, 2023

Thanks for leaving us this review! - Emily, Head of Support

August 18, 2023

Great app! Super easy integration to include a B2B option on our website for wholesalers. Plenty of options to configure it to ensure it works well for your business, and set-up was super easy. Had a couple of questions along the way and customer support was incredibly quick and helpful. Would definitely recommend this app to e-commerce brands looking for a B2B integration for their online store.

Charlie and Fox
Australia
26 days using the app
Orbit replied August 24, 2023

Thank you so much for the kind words!! - Emily, Head of Support

June 23, 2023

The orbit developers/support team has been crucial to our new site launch and setup! We have been so grateful for Kay and Alex’s help via email and chat.

We received fast, thorough, and thoughtful replies + real solutions! I felt very reassured knowing I had a direct line as we prepped for a new site theme launch.

Kay has also been super helpful in recommending other shopify apps to coordinate with our current suite to best meet our needs and just in making general shopify/ecommerce recommendations/sharing insights based on her experience. I felt confident in her expertise and So reassured!

I have been impressed with the simplicity of this app and backend setup, I now utilize them as a metric of comparison when looking for new apps for our store. Looking forward to continuing to learn and to try out Wholesale Club’s recommended integrations.

Thank you !

Diablo Organics
United States
About 1 month using the app
Orbit replied June 28, 2023

Wow I can't begin to express how thankful I am for you taking the time to leave this review. This is so detailed and it means a lot to me and our team. Thank you for the kind words!! - Emily, Head of Support

June 15, 2023

Been using the app for about a year. Not a fan of email only support, but since the instant chat was introduced the customer has been great!

FYI B2B a great addition would be if the discounted prices applied automatically when placing orders on the admin side.

but I'm loving the app overall

Knight's Beauty Supply
United States
10 months using the app
Orbit replied June 15, 2023

Thank you so much for the feedback here, I really appreciate it! Glad to hear our live chat has been an improvement :) - Emily, Head of Support

June 15, 2023

Easy and intuitive app to help power our B2B wholesale business. Customer service is always quick to respond and help resolve any issues we come across.

GetACTV
United States
Over 1 year using the app
Orbit replied June 15, 2023

So happy to hear this, thanks for sharing!! - Emily, Head of Support