B2B Wholesale Club , 732 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.
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I have received assistance today from Kay with some questions regarding functionality with B2B Wholesale Club. Her support was amazing and she was able to assist me easily and went over and above to fix my issues - truly appreciated. Thanks
I'm happy to hear this, thanks so much for sharing! - Emily, Head of Support
This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.
I am blown away by this review!! Thank you so much for the kind words! - Emily, Head of Support
This app delivers as hoped - but a specific shout out to the live chat (Alex) who patiently walked thru the tagging process, how the app interacts with shopify, etc. Having an app that has a ton of functionality AND people to explain how to take full advantage is very much appreciated.
Thanks for leaving us this review!! - Emily, Head of Support
good app, customer support has gotten significantly better over the last year. keep up the good work.
Wow it means so much to me to hear this, thanks for noticing the hard work we've put into providing excellent customer service <3 - Emily, Head of Support
great app and excellent customer support. Alex was quick and knowledgeable. I started the conversation one day, and finished it the next, it wasn't more than a minute before i had a live agent.
I'm so glad to hear chat was helpful to you! Thanks for sharing :) - Emily, Head of Support
Very helpfull and good working app. The customer support ist super quick and helpful. They helped me to customize a few things and did a great job.
Thanks for leaving us this review! - Emily, Head of Support
Great app! Super easy integration to include a B2B option on our website for wholesalers. Plenty of options to configure it to ensure it works well for your business, and set-up was super easy. Had a couple of questions along the way and customer support was incredibly quick and helpful. Would definitely recommend this app to e-commerce brands looking for a B2B integration for their online store.
Thank you so much for the kind words!! - Emily, Head of Support
The orbit developers/support team has been crucial to our new site launch and setup! We have been so grateful for Kay and Alex’s help via email and chat.
We received fast, thorough, and thoughtful replies + real solutions! I felt very reassured knowing I had a direct line as we prepped for a new site theme launch.
Kay has also been super helpful in recommending other shopify apps to coordinate with our current suite to best meet our needs and just in making general shopify/ecommerce recommendations/sharing insights based on her experience. I felt confident in her expertise and So reassured!
I have been impressed with the simplicity of this app and backend setup, I now utilize them as a metric of comparison when looking for new apps for our store. Looking forward to continuing to learn and to try out Wholesale Club’s recommended integrations.
Thank you !
Wow I can't begin to express how thankful I am for you taking the time to leave this review. This is so detailed and it means a lot to me and our team. Thank you for the kind words!! - Emily, Head of Support
Been using the app for about a year. Not a fan of email only support, but since the instant chat was introduced the customer has been great!
FYI B2B a great addition would be if the discounted prices applied automatically when placing orders on the admin side.
but I'm loving the app overall
Thank you so much for the feedback here, I really appreciate it! Glad to hear our live chat has been an improvement :) - Emily, Head of Support
Easy and intuitive app to help power our B2B wholesale business. Customer service is always quick to respond and help resolve any issues we come across.
So happy to hear this, thanks for sharing!! - Emily, Head of Support