Team Shop Nestlé Paraguay
We installed the app and ran the installation tool, there was an issue with the installation in our theme and the support team is not replying or giving us any visibility on this. Very unhelpful and unreliable.
Yoga Studio Store
If you install the app and don't have any issues then great, however if you have issues and need help the support takes forever to help you.
Looking at other reviews for this app, other people are having issues with getting the support to help. I will choose an alternative app for the same solution.
Thank you for your patience while we investigated the issue you were experiencing. We have responded to your messages, please check your inbox!
Formesa Frozen Food
After installing the Wholesale Club, the tagged customer with a discount cannot checkout the cart. Losing my orders.
I'm sorry to hear you're having trouble. I wasn't able to locate a support ticket from you about this issue, so I've sent a fresh email to you — please check your inbox and get back to us ASAP! T
Probably the worst app you will find with super expensive add ons. I have bought the custom prices ad on for 99$ but the app is not working fine and prices are not reflecting on the website so i raised the issue with the support and the support took several days to address the issue and find out the issue . Also there are many basic issues with the app such as it doesnt display any error if your file is having any issue . There is no status update available as well. So you can wait whole day in dark hoping that your file will be uploaded . We asked the support to upload our file from there end but then too they wasted many days to do the same and still its not done.
I'm sorry to hear you're having trouble with Custom Prices! Our developer has sent you a message today addressing your concerns, please have a look in your inbox and reply ASAP. Looking forward to your response!
App doesn't work with my theme, despite it being listed. I sent multiple emails and didn't get a response from support. Waste of time.
Thank you for reaching out. Sorry to hear you're having trouble! We have only been able to locate one message from you from Monday, when we were closed for a stat holiday in Canada. We've sent you a follow-up now, so please have a look and get back to us ASAP.
This app is extremely unreliable and a complete pain, we would not recommend it to anyone serious in wanting to offer wholesale pricing. Everything we do something with prices it causes problems, it basically constantly fails to provide customers with discounted pricing, which is the whole point of the app, leading to frustration for both our customers and us. We will be looking to either open a separate store to avoid apps or see if we can justify shopify plus instead for a native solution. *update* Received an email advising this is likely isolated to my store but the same issues have gone on for months, i have also been told that a support ticket is opened to reach out to me but i have received no contact, only the reply to this feedback sent from the app store.
Hi again, just received your update. The email I sent you was to the account owner email address on file, it's the only one we have access to. Please have a look there and get back to me ASAP!
I am trying to have help since week and still no answers and I m paying the monthly fee meanwhile while the app is not active.
I've been asking maybe 10 times to set up on my new theme and nothing...
Hope they will answer me, now I am writing here !!
Haus of Headwraps
i never used this app and i was still charged, i just want my money back and i feel like im being sent in circles with shopify to get it. Can you help
Hello! We weren't able to locate a previous refund request from your team, so sorry for any confusion. We have now placed a refund request with Shopify, and sent you an email to confirm this - please have a look on your end and let us know when you've received this. Thank you!
TDW Trade Store
Quite disappointing, and a huge waste of time.
So we installed this app, to integrate with our trade store, but the most basic feature are not in this app.
We paid $100 for the additional feature of adding discount for bulk orders, however, this does not work per collection... It only works for the whole store, so you can't separate your catalog at all. (This is actually quite funny, since by default, you can offer automatic discounts to customers based on specific collections or products in shopify...)
We then paid another 100$ for the feature of adding discounts to tagged products. However, this ran into severe issues, and it bugged out the app, since our customers have different tags based on which brand they have a trade discount for.
The support overall is also extremely slow, we purchased some themes from them, because they look great, but they are quite a few issues each time, and theme support is even slower!
It can easily take up to 5 days for you to get a reply about an issue, which just results in a crazy amount of lost time for apps or themes that don't work.
UNEW Beauty Couture AG - BIO SCULPTURE
No free of cost support, if you have a store with a huge amount of product, the app don't work and have a bad Performance.
Advanced Support costs you 90USD, additional functionality also only available on additional cost. Bad service but a lot to pay before you can be testt it is working or not.
Hello! Support is free. We have a separate program titled Premium Onboarding that is completely optional and gives merchants access to priority access in the queue and other features - but it's optional. Our regular support is free. We have responded to your emails and are awaiting responses - please respond ASAP. Thank you!