B2B Wholesale Club , 733 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
    628
  • 6% of ratings are 4 stars
    46
  • 0% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    10
  • 6% of ratings are 1 stars
    46
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.

Edited April 13, 2023

A basic app that does what it needs to although is not compatible with a number of other Shopify apps. The only solution is to remove existing apps and lose functionality so wholesale club continues to work, without bugs and errors. A little limited and seems no investment in improving.

Kay is lovely to deal with from support, although their technical support and upgrades needs attention.

Bareequestian
Australia
Over 5 years using the app
November 8, 2021

Used to work great, but changes seem to have made it very buggy. I keep e-mailing support and get no response. I wasn't going to leave a review, but Shopify keeps asking me to, and I need to find a better wholesale solution. I really wish this was working better. It was a great app when we first started using it 2 years ago, but the changes and lack of customer support are making it difficult. And the constant customer complaints from our customers are getting old.

Supercross BMX
United States
About 5 years using the app
Orbit replied November 8, 2021

Hi there! Looks like we sent you a reply last week that we didn't hear back from. We've sent you another now, so hope to hear from you soon! - Emily, Support Lead

Edited December 27, 2021

Nice app for wholesale but the sync speed is too slow (we have over 10k SKUs and it takes days to finish syncing). Hope they can somehow improve the app performance. Also, it would be great if they provide better theme integration support.

SamNailSupply.com
United States
8 months using the app
Orbit replied May 10, 2021

Thank you for reaching out. Our development team is currently investigating this for you, and we've sent you an update today about the progress. Please get back to us ASAP, thank you!

1
1