Wholesale Gorilla , 247 anmeldelser

What it can do and what it can not.

What it is good at:
Easy to install

Creating discount codes is a snap.

Support emails are answered in an acceptable amount of time.

Using the app within the Shopify store is seamless and, for the most part, quite easy.

Shipping options are a nice touch.

What it is not.
No Retail pricing is visible once logged in.
All pricing across the entire platform is changed with no option at all to show what the retail pricing is. So basically, the wholesale customer has no idea how much they are saving. This, of course, always prompts many emails from customers asking why all the pricing is not discounted or asking if we have a retail sheet to send them, which is what we ended up doing. It is either that or telling them to log out of their account so they can see the retail pricing and then log back in. We have since started sending them a link to a page with the pricing. This also is not a great solution though since it is just another thing we have to keep updated and maintain.

No way to modify the wholesale submission form.
It would be nice if they allowed us to add some custom fields but unfortunately, they do not. In our case, we have specific questions we wanted to get answered to see if they were a good fit. Since this app runs through a proxy, they do not allow any control over the app. So even minor tweaking is not an option. Therefore we had to set up our own custom submission form to incorporate the fields we needed.

No export of discounts available.
If you have many different types of discounts for different customers like we do, then maintaining them becomes cumbersome. You would be best to make a spreadsheet (yet another thing to maintain) that has all of your discount codes and the amounts off etc. since there is no export option available. You would think this would have been an easy one, but after reaching out to them on this, nope. I was told this was a great idea and that they would consider it for a future update, but that was a while ago, and it is still not an option that I can see.

Poor communication with their customers.
Don't get me wrong, if you submit a request, they will contact you back in an acceptable time frame. They are polite and professional. Unfortunately, they have no communication in regards to their app. How often is this app updated? I genuinely do not know, they never say. If it is often, there is nothing I can see that is any different. I use other Shopify apps and regularly get emails from them regarding updates and new features. It would be nice if wholesale gorilla followed suit.

No ability to change anything
Aside from not being able to change the submission form, unfortunately, there is not much that can be done with this app outside of what it is. Most customizations they offer do work pretty well, but depending on your case use, you will run into issues where you would like to customize something that is just not possible. The proxy issue kicks in, taking this app down a few pegs.

Conclusion
First off, it is not my intention to say not to use Wholesale Gorilla. This is a slick little app that is quite easy to use and understand. For the most part, it is intuitive and does not have a large learning curve. Most people should be able to master it in a very short time. It has helped our company save quite a bit of time and aggregation dealing with wholesale orders. If you are a small company with light activity and a small number of products, this app could be a good fit. That said, once you start to grow, there are a few cracks that make this app start to lose its charm. Little inconveniences begin to add up and eventually force you to start asking yourself some questions. For the price of $30 per month, you are close to the cost of opening up another Shopify store, which can deal strictly with wholesale customers. This is another level of maintenance, but depending on your needs may make more sense. And while we have not tried other wholesale apps, we are looking to see if any of them may fit our needs better. In the end, this app will work fine for many, but if you are similar to us, you may want to look at a different solution, or at least know what you will be facing if you do decide to use Wholesale Gorilla. While this app might work and be a 5-star app for some, for our needs, I would rate it at a 3 1/2 star option.

Don't search further . This app is what you need . I am very satisfied how it works and Matt's support is really great . As I use a custom template I let him do the installation and that was the right decision . No I have a wholesale shop inside our shopify shop which with no effort . Thank you !!!!

WOW! This is the App i wanted.
The support team i so quackly and effective.
Thanks for everything.
100% recommended

It's almost impossible to unsubscribe from this app. , and they confirmed unsubscription (but suggested I hire a coder to ensure they hadn't left any code on my site). They are still taking payment 2 months...

Great app, very well constructed.
And AMAZING support, quick, understanding, that really custom the app to suit my needs.

I have been holding off moving my wholesale ordering online until I came across Wholesale Gorilla. It does everything I need it to do and when I did have questions, the support team was super speedy helping me resolve them. Having Wholesale Gorilla handle the installation was so great as they had me up and running really fast.

VERY BAD I ASK OVER AND OVER FOR HELP!!!!
ITS LOOK OK WHEN I START BUT NOBODY HELP ME UNTIL TODAY
I SEND 4-7 MAILS...... AND ASK FOR CHANGES... THANKS ORIAN

We added this app to our shopify to manage our wholesale accounts without having to pay Shopify themselves over 2 grand a month to basically do the same exact thing. This App has been AWESOME! It does everything we need and more! It was a little bumpy getting everything set up, but its the same as everything else, as we are not computer nerds. We are just a small business expanding into online ordering :) The customer service has been amazing, they are so helpful and walked us through every step of the way! I HIGHLY recommend Wholesale Gorilla if you are needing to maintain wholesale clients and have the ability to let them place orders online. Its streamlined and easy to work for the customer as well. P.S. This app does not interfere with the retail side of your online shop, it just adds a whole new side for wholesale customers and neither can see the other side. Wholesale is only available to wholesale, and retail is only available to retail. Hope this helps! Get this app!!!!

This app was the perfect wholesale solution for my site. My customers are creating accounts and placing orders with ease. I have already gained quite a few new wholesale customers as well! The customer service has also been top notch- super responsive and very open to my feedback.

I have been using this app for several months now. Customer support has been great in helping me set this up just how I need it. As a growing ecommerce business it has been a relief, and it has streamlined our production lines having our wholesale customers place their order online rather than us manually placing them in an off line system. The app has more than paid for itself in time saved.