Wholesale Gorilla , 248 reseñas

Calificación general
4,6
Recuentos por nivel de calificación
  • El 81% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 6% de las calificaciones son de 1 estrellas
22 de octubre de 2018

Holy cow! We've tried almost every wholesale app out there and none come anywhere close to Wholesale Gorilla.

First of all: it works, it's easy to use and it's intuitive. Installation was easy and quick.

Second of all: the customer service is fantastic. Whenever we faced problems or issue, the response was fast, clear, and helpful.

We use dozens of apps - this one is my new favorite!

Dissent Pins
Estados Unidos
16 días usando la aplicación
16 de junio de 2020

I wish there was a way to customize the application form in order to add a tax id certification to improve the process, however it is very easy to tag customers, set up special pricing, etc.

ThunderShirt
Estados Unidos
12 meses usando la aplicación
20 de abril de 2020

The customer support from individuals on the Wholesale Gorilla Team is great. If you are lucky to get Zach from their tea, he is the best! The app itself continues to get better and the value increases over time. Keep up the great work!

eLiasz and eLLa Jewelry Inc.
Canadá
Alrededor de 1 año usando la aplicación
4 de abril de 2022

The app has been great to help streamline our wholesale ordering process, and seems to be meeting most of our needs. The team have been very responsive and helpful with any questions we have had.

The Boo Collective
Australia
11 meses usando la aplicación
28 de enero de 2021

this app hasnt worked since ive had it installed, im paying £30 a month and their support have ignored my emails for months

Wholesale-sweet-mouthful-mixes
Reino Unido
10 meses usando la aplicación
Wholesale Gorilla respondió 29 de enero de 2021

Malik, I'm sorry you had this issue.

It looks we responded to your inquiries back on October 27th, but never heard back from you.

We've tried to contact you at the email listed on your Shopify account today, and it's saying the email is no longer active, and we don't have an alternate way to reach out to you. Can you reach out to us at support@wholesalegorilla.net?

We'd love to help get this resolved for you.
Thanks,
Matt

15 de enero de 2021

We use this app to help control the wholesale prices and accounts on our site. It works very well, but has some restraints when it comes to switching themes. Our site was down for 2 days since our customers were not able to complete the checkout process. I informed support, and they were quick to take action and communicated very well with me. Great app, Great service.

Sparring Sports
Estados Unidos
9 meses usando la aplicación
Wholesale Gorilla respondió 20 de enero de 2021

Thanks for the feedback! I'm sorry you had some trouble updating your theme. We will try to improve communication around changing themes to ensure other merchants have a smooth transition when updating their theme. Let us know if you have any other questions/feedback. Thanks!

15 de diciembre de 2019

I installed this app, i didn’t use it, and then was continually charged after I deleted it from my account. I want my money back. This is not acceptable. Looks like I’m not the only person this has happened to.

Blazedmade
Canadá
9 meses usando la aplicación
Wholesale Gorilla respondió 16 de diciembre de 2019

Hello! Shopify handles all billing for any apps listed on the app store, so as soon as you uninstall an app Shopify automatically cancels the billing.

We would be happy to approve a refund for any portion of our app's subscription you didn't realize you were paying for or that may have been billed in error. We reached out to you via email, so let us know and we would be happy to take care of that asap.

An unfortunate feature of Shopify is that if you uninstall a day or two after a new billing cycle starts you will still be charged that month's full subscription fee. We have requested that they start prorating these charges but in the meantime we can issue a refund for unused days

Sorry for any confusion there. You can read more about how Shopify handles billing for apps here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

Let us know if you have any questions. Thanks!
-Matt and the Wholesale Gorilla Team

8 de abril de 2022

Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend.
The DoggyTopia Team

DoggyTopia
Australia
12 días usando la aplicación
28 de abril de 2022

The tech team/ customer service team are super helpful with any requests you have. We had a slight error made on setup but they have fixed it asap and have refunded me for the couple of months it didn't work as it should. The app is really easy to setup and use

STOKEDNZ
Nueva Zelanda
9 meses usando la aplicación
7 de febrero de 2023

Tried having my team reach out to them to fix the issue because the app is tagging customers incorrectly causing wholesale customers not being able to login.

The wholesale gorilla support has been unable to identify the problem for weeks saying "that it is working just fine" when it is not. I don't know if they are manually adding the correct tag themselves when they test it or what is going on but I've been sitting here for 2 hours trying to figure out whats wrong and I think I finally found the issue but now Im waiting back from them on how to fix it, wasting more time.

Im sure their app works fine when the settings are correct, but their support being unable to identify the actual problem is a red flag for me since Im busy with other important things and they were unable to fix this without the CEO of a $100,000/month company digging around in the back end.

Kandy Boy
Estados Unidos
8 meses usando la aplicación
Wholesale Gorilla respondió 27 de junio de 2023

We're sorry for the trouble with the app tagging customers incorrectly. We identified the issue and fixed it after our video call. Unfortunately, there were some delays in working with your team, which prolonged the issue. We appreciate your patience and understanding.