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It's almost impossible to unsubscribe from this app. , and they confirmed unsubscription (but suggested I hire a coder to ensure they hadn't left any code on my site). They are still taking payment 2 months...
I'm very sorry for any confusion around uninstalling our app. The only way to cancel billing for an app is to click the red 'Delete' button next to the app in your Shopify admin. We will be sure to update our help docs to make this more clear.
We will reach out to you directly to assist with the refund process and to make sure you were able to successfully uninstall. Sorry again for any confusion, let us know if we can help in any way.
We wanted to love this app. There were issues with the app that we just couldn't get worked out. Maybe it wouldn't work with our theme? We had to uninstall it.
I'm sorry you weren't able to get things working properly on your store. Our app is designed to work with all Shopify themes, so please let our support team know if there is anything we can do to help. Thanks!
Sie schaffen es leider nicht die App qualifiziert zu übersetzen Support hält ein hin aber hat keine Lösungen die App ist absolut nicht verständlich und ihr Preis definitiv nicht wert
Thank you for testing our app. Our app admin is not available in German, only English. Recently Shopify rolled out auto-translation in the Shopify App page, which gave the impression our app and many other apps were enabled for German and other languages. We apologize for the confusion. If you would like to try us out in the future, we're happy to facilitate the install process with you over Zoom to hopefully alleviate any language issues in the app admin. Thank you again.
Looks good but didnt work propper. Several issues in the checkout process ...
Poor interface and no option to change currency. I applied discounts and they are not working. Waited 4 days to get it installed.
I'm sorry you were unhappy with your experience. Unfortunately the Shopify API we use does not support multiple currencies, but as soon as they do we will be sure to incorporate it into our app. It looks like you temporarily closed your store a day after installing at which point Shopify alerts us that your store is no longer active and we automatically remove your shop from the install list. This is a bit confusing as the app is still listed on your apps page, so apologies for any inconvenience and unintended delay in the setup process. If you decide to install in the future let us know and we are happy to give you a free month for any trouble. Please don't hesitate to reach out with any questions.
Very disappointed as I have been waiting for 3 days for the app to be uploaded and still nothing. No replies from support when I have emailed. I will probably try another app.
Hi Mahia,
I'm sorry for the frustrating experience and the delay on your install.
It looks like we originally reached out about a conflicting wholesale app that was already installed on your theme. We needed that conflicting app to be removed before we could move forward with the install.
We typically can install our app's theme code within 1 business day, but some app conflicts like other wholesale apps, can slow down the process, as we aren't able to install our app on any theme that's running other wholesale functionality. I apologize for the delay in completing your install.
If you'd still like to try out the app, we'd be happy to reset your trial and complete the install once the conflicting wholesale app is removed.
Sorry again for the miscommunication. If you have any other questions, please don't hesitate to reach back out!
Best,
Matt
This does not work the way it claims. Then when I uninstalled the app it will not allow me to delete all these extra unneeded pages that the app created. This is not a good practice.
I'm sorry for any confusion around the uninstall process. Our support team reached out to see if you need any help removing these pages. Please let us know if we can help in any way.