Avis (272)
Affiner
-
Par note
I am yet to be up and running with the app, jsut because of internal delays but I understand the apps capability through and through - I have asked 100 questions and every question has been answered with absolute clarity and work arounds suggested where needed to meet my needs. I love it so far and the customer service is exceptional!
Reviews like yours help us improve! We're thrilled you're happy and thank you for being a customer.
Support has been great as we get this set up! Seems seamless & easy to use. Wondering what took me so long vs setting up individual codes for every new WS signup!
Thanks so much! We're glad our app has saved you time, and we welcome you to try our our new chat support if you're ever in a pinch!
There are a lot of wholesale apps available and so choosing the right one is a difficult decision. However I went with Wholesale Gorilla after reading reviews on the shopify platform and also independent blogs and reviews. They have been absolutely brilliant at helping me along the way of set up and answering questions the same day.The set up process is actually quite straightforward but anything I was unsure about they took the time to help. I love the way my wholesale site looks the same as my retail site as I didn't want to lose any of my design. I would absolutely recommend anyone looking to start a wholesale platform to use Wholesale Gorilla. A big thank you to all the team but especially Clementine who has guided me every step of the way.
Thank you for your feedback! We're glad you're happy with Wholesale Gorilla and our customer service. We take pride in providing excellent service, and we're always here to help.
We just started using Wholesale Gorilla at konzuk.com. We were very impressed by their sales support (Thanks Clementine!) answered the 100's of questions we had regarding functionality. Their tech support (thanks Zach!) exceeded our expectations finessing the interfacing to match our brand. We have already enjoyed successful wholesale orders using the platform—noting its ease of use and simplicity. We definitely recommend this application.
The team from Wholesale Gorilla is amazing to work with. They are so friendly and responsive. They have an amazing solution made even better by their customer support!
Thrilled by your kind words! We're always here to help. Try our Chat too!
These guys have the best support of anyone I've worked with from the Shopify app store. I can't thank them enough for their time and assistance to help make this program work with my site. They are rock stars. Give them a shot.
Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice ♀️
Can anyone get back to me?
Hi Jo,
I'm very sorry that your messages are still not reaching our team, and we appreciate you giving it one last try via this method. At this time, it looks like we've still only received a single message from you, which you sent our way on 2/18.
After reviewing your case, it looks like Clementine replied to that email after just a couple of hours had passed, and informed you that we hadn't received a single other message from your store; they're not in our Spam folder, or anywhere else -- they just outright aren't appearing in our inboxes or received history, so they've for some reason been completely unable to reach our Zendesk support system.
It looks like our best options moving forward would be to proceed as direct by support by replying directly to the original thread so that we could help out with anything needed, since that message had been successful in reaching us. We sent that message off on 2/18, but it doesn't look like we ever received a response from your side on that specific thread, and we've not received any other messages from your store elsewhere-- so it seems like we're right back to square one of your messages just not reaching us.
We are truly sorry for the trouble that you are experiencing with communication and are unsure why Zendesk is unable to intercept your messages.
We would still love to help out further however possible, and we're going to reach out via personal email right now to see if that has better luck in reaching you so that we can receive your replies and work anything out that is needed. Please keep an eye out for that message and be sure to check your spam folders; you won't have received any correspondence from this email address as of yet, so it very well could end up in your spam or 'trash' folders.
Also, we will be monitoring the review as the main method of communication for the time being; therefore, please update your review in a few hours if you don't see that message come through from our team letting us know that it didn't reach you, that way we can know to try a different contact method (we will check your post for an update around 3 PM EST). If you do receive that message without issue, please respond to it directly (not via a new email -- just send a 'reply' to that specific email) and we will continue to help out from there, hopefully with less hiccups in receiving your messages and getting help over to you. Thank you very much for working through this with us, and we look forward to assisting further very soon!
Bronson | CEO | Wholesale Gorilla
Good app, but the help from the onboarding email and support desk has been great! I did find setting some aspects a little tricky, and some things I didn't understand, but the questions I asked the help desk were answered quickly, and they really helped me get to the exact issue. So really impressed, and I'm confident if I have further questions I'll get the answers I need.
Thanks!
So glad our team made a difference! We're always here to lend a hand. Your feedback fuels our mission to make the app effortless – keep those suggestions coming!
We launched our site for both retail and wholesale a few days ago. Wholesale Gorilla has been easy to integrate. Alex and Clementine have been very responsive and helpful with my many questions. Thanks for making it easy for us!
Holy cow! We've tried almost every wholesale app out there and none come anywhere close to Wholesale Gorilla.
First of all: it works, it's easy to use and it's intuitive. Installation was easy and quick.
Second of all: the customer service is fantastic. Whenever we faced problems or issue, the response was fast, clear, and helpful.
We use dozens of apps - this one is my new favorite!