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Literally one of the best apps with the most thorough and quick customer service I have ever experienced with Shopify. Also the app covers all the features I needed without expensive add ons that other wholesale apps want to charge on top of the monthly they charge.
Wow! I had to drop everything and write this review. You will find NO easier way to have a completely integrated wholesale store in Shopify. We left a highly rated B2B app because of reliability and buggy issues with the software. Install this app and thank me later. They had us up and running within 24 hours and have always responded to questions I could of read in their support documentation. Gorilla has truly thought of the best possible way to do wholesale on Shopify. I can have different wholesale prices for each customer because Gorilla uses a tag system. So vendor A can have 50% off all prodcuts in the store while vendor B can have 40% off because they do less volume. You can also hard price products rather than use a percentage off. There is no importing of products into another companies website to host your Wholesale or B2B store. This system uses the existing shopify customer account creation. We added a menu link called WHOLESALE that easily allows a vendor to login or create a new account. You get notified of new accounts via email and can then attach it a unique wholesale profile followed by activating it for use. Way to go Gorilla!
This app has saved me hours of work and expense in setting up a second store. Together with the ease of use there is a great Quick Order feature so your customers can shop and check-out in no time. The customer support (fro Matt) is the best i've experienced with any Shopify application.
Well done & thank you :-)
A quality, intuitive app with excellent customer service! They have thought of everything you could need for a wholesale shop. Very easy to get in touch with support.
Updated Review: After seeing my review on their site, their head of customer service contacted me directly from their personal email to make sure I got the answer I needed. Amazing customer service. I believe there was an issue of my emails never reaching their support team, so if you do not get a response within 24 hours, try sending them an email from a different address.
Review on 1/4/2023: The app works pretty well. However, there is an issue with tagging customers as "Wholesale" when Shopify wants to default the tag to "wholesale" and apparently the lowercase "w" throws off the app from recognizing the customer as wholesale. I have emailed support 4 separate times in the last 30 days and have yet to hear from them. Lack of support is really making me rethink which app I use.
I'm so sorry you aren't getting the information you need. It looks like we wrote back around 7:30pm EST last night, can you check your spam folder in case the message went there? Someone from our support team will also email you directly in case a spam filter is getting in the way for some reason. We will monitor this and make sure you get the help you need asap.
Tried so many apps before finding Wholesale Gorilla. Customer support is great and so is the app. Highly recommend
Using the app is easy with great documentation. We had a few issues with setup and contacted support, they were helpful in getting them resolved. Support replied in a timely fashion as well.
Amazing App, It does exactly what we need for our store it's possible to customize many parameters.
As our store runs in Italian we need to solve some issues and the support team was simply great, quick and responsive.
highly recommended
This app is working well for us so far. The customer services team are excellent and come back to you quickly to resolve any queries.
The team at Wholesale Gorilla have been really supportive since we started trialling this app. It was just what we needed to launch a distribution part of our business. There were a couple of tweaks we needed to make it work well with our particular shop/setup but the team at Wholesale Gorilla have been fab and helped us every step of the way. Their response time was super quick and they have helped us every time we got in contact. We have just launched it and so far so good! Can't recommend it enough if you need your website to aim at the wholesale market. Thanks Wholesale Gorilla.