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I am so glad I chose Wholesale Gorilla. I moved away from weebly because there were no options to do wholesale with that website company. In my research I looked up apps that worked with shopify and came across Wholesale Gorilla because I wanted to allow customers to shop from my one e-commerce website (DestinationsScentedCandles) where both e-commerce customers can get retail prices and ...
Good app, but the help from the onboarding email and support desk has been great! I did find setting some aspects a little tricky, and some things I didn't understand, but the questions I asked the help desk were answered quickly, and they really helped me get to the exact issue. So really impressed, and I'm confident if I have further questions I'll get the answers I need.
Thanks!
So glad our team made a difference! We're always here to lend a hand. Your feedback fuels our mission to make the app effortless – keep those suggestions coming!
I have loved this app and was so glad to find it. However, somehow, it developed a glitch. A new customer was unable to log in to my store to place an order, and she reached out to me for help. I almost lost that customer and that order. Thankfully, she worked with me.
Clementine responded within 2 days and she blamed the whole thing on Shopify stating that they had changed their code. Shopify ...
I'm very sorry to hear about your experience. I checked our records and the support request that reportedly didn't receive a response was actually responded to 10 minutes ...
We tried the BOLD wholesale app and struggled to get support with their team. Once we installed the Wholesale Gorilla app, they had it up and running within a day with no problems. It has been the easiest and smoothest transition possible. Customer service is extremely fast and responsive. Highly recommend.
The app has been great to help streamline our wholesale ordering process, and seems to be meeting most of our needs. The team have been very responsive and helpful with any questions we have had.
very easy to understand and use, and support has been amazing!!! quick to respond and super helpful! I am excited to share this with my retailers!
This app was everything we were looking for and works perfectly with all the other things we wanted our site to do! No hiccups or bumps, they did all the installation in just a few hours and we were up and running! It does even more than we needed and now we have even more options for wholesalers! Customer service has been responsive, friendly, and informative! Its amazing having an app made by ...
This app helped me do a lot of stuff that other wholesale app weren't able to to do. The support team is amazing, they helped me through out the whole set up and answered my questions promptly. Highly recommend this app. Lots of features and really really good customer support!
Tried having my team reach out to them to fix the issue because the app is tagging customers incorrectly causing wholesale customers not being able to login.
The wholesale gorilla support has been unable to identify the problem for weeks saying "that it is working just fine" when it is not. I don't know if they are manually adding the correct tag themselves when they test it or what is going on ...
We're sorry for the trouble with the app tagging customers incorrectly. We identified the issue and fixed it after our video call. Unfortunately, there were some delays in ...
I tested the app and it worked great, however, the use case didn't fit our need so we're no longer using it. I must say though that the app functioned great and the support team was awesome! I recommend the app if it fits your need.