Wholesale Gorilla , 247 รีวิว

การให้คะแนนโดยรวม
4.6
จำนวนต่อระดับคะแนน
  • 81% ของการให้คะแนนคือ 5 ดาว
  • 6% ของการให้คะแนนคือ 4 ดาว
  • 4% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 6% ของการให้คะแนนคือ 1 ดาว
5 ธันวาคม 2022

We have used this app for some time, though basic it does the job really well and the support team are excellent, always on hand to answer the questions we have, and replies are full of screen shots to help us out.

Stych Accessories
สหราชอาณาจักร
มากกว่า 2 ปี ในการใช้แอป
29 กันยายน 2020

The Gorilla app allows us to use different wholesale pricing within Shopify with great service and quick support when you need it.

Rick Darche Sales Inc.
แคนาดา
ประมาณ 1 เดือน ในการใช้แอป
26 กรกฎาคม 2020

All of our proxy forms are timing out and showing "There was an error in the third-party application." This is a very costly issue since our customers are not able to login or access the quick order forms.

Adanna Fire Pits Australia
ออสเตรเลีย
ประมาณ 3 ปี ในการใช้แอป
Wholesale Gorilla ตอบแล้ว 30 กรกฎาคม 2020

I'm sorry about this temporary service outage you experienced! It looks our server was undergoing maintenance early Sunday morning. While our service wasn't down completely, our app wasn't accessible for a brief period of time for some stores. I'm sorry that happened to you!

While an issue such as this is rare, we have updated our system to prevent an outage like this from occurring again. I'm sorry again that this happened and for any inconvenience this may have caused. We have reached out to you via email as well, and if you have any other questions or issues please don't hesitate to contact us at support@wholesalegorilla.net

แก้ไขเมื่อ 27 มกราคม 2023

Poco Nido - Updated. Miserable experience -their refusal to offer custom prices for wholesale means that with the shopify markets update we now have to find another B2B solution. Prices are linked with B2C prices and get double discounted due to B2C tax being applied to B2B prices. Awful.

Really impressed with this app, we need to mothball our old wholesale site and this does everything we need (almost) without the headaches and glitches. Still to add -allowing wholesale customers to shop in a different currency, if that was available it would be perfect. Nice ability to price products properly not just stupid blanket discount, and also allows you to hide products from retail customers so you can do presales for wholesale orders. The quick order form is a nice touch too. AND the customer service is helpful and responsive :)

Poco Nido
ไอร์แลนด์
มากกว่า 2 ปี ในการใช้แอป
Wholesale Gorilla ตอบแล้ว 31 มกราคม 2023

I'm sorry you weren't happy with your experience. Just to clarify for others who may read this, Wholesale Gorilla does offer multi-currency and Markets support. However, because this is a relatively new Shopify feature there are some limitations. As Markets is more widely adopted and supported we will be sure to continue to expand our toolkit so we can assist with as many use-cases as possible. Thank you for your feedback!

25 มกราคม 2019

Gorilla is the 2nd wholesale app I have used after being totally disappointed with the first one! I'm so happy I found this one on only my 2nd go :)
The process was so quick and easy, my website wasn't a Shopify designed layout but that was no problems, Matt (who is crazy helpful!!!) set the whole system up for me and tested to ensure it was all working.
Along the way I have also wanted little additions added to suit my website and Matt has always happily changed the back end codes to accommodate my requests.
Without this app and backup support I couldn't confidently drive my business as hard down the wholesale path, this app save me so much time and makes me so extra money it would easily be the best value app I have on my website.
Long term customer to be :)

Custom Cookie Cutters
ออสเตรเลีย
ประมาณ 1 เดือน ในการใช้แอป
21 พฤษภาคม 2020

This is likely the best wholesale app for my needs. I tried all of them available in 2019 and this one worked really well, was easy to use and had nearly all the features I was looking for.
I love the wholesale sign up page they provide.

This would have been 5 star for sure, but it does not have tiered pricing which I think is super important.

It would be nice if this somehow incorporated a "pickup in store" option at checkout

Superfly Bonsai
สหรัฐอเมริกา
ประมาณ 2 ปี ในการใช้แอป
17 มกราคม 2022

Wholesale Gorilla is a great app and their customer service is amazing. They did most of the work installing and configuring the app FOR us and then once we needed some styling changes and dev work we couldn't do ourselves without access to the code, they stepped up and delivered a timely manner. Definitely recommend

JAMBAR
สหรัฐอเมริกา
ประมาณ 1 เดือน ในการใช้แอป
22 พฤษภาคม 2021

If you need wholesale functionality this app does everything you could want in a simple and straightforward way. Customer service is excellent- Zach especially helpful - quick and clear response to any queries I had. Beats having to set up a separate site in Shopify for wholesale - that's for sure! I do not hesitate to recommend this app.

Espe Vegan Corp
แคนาดา
ประมาณ 1 เดือน ในการใช้แอป
27 กุมภาพันธ์ 2023

Does just about everything I could ask for, and the service is terriffic! Their email reply to me bounced and Ann went out of her way to email again to make sure I got the reply. Super easy setup, user friendly, and really fast integration. 10/10 would absolutely recommend!

Flytanium
สหรัฐอเมริกา
ประมาณ 1 เดือน ในการใช้แอป
Wholesale Gorilla ตอบแล้ว 28 มิถุนายน 2023

Thank you for your kind review and for being a Wholesale Gorilla customer!

แก้ไขเมื่อ 21 มีนาคม 2022

We downloaded Gorilla as it was recommended to us, but we had issues setting up the app. We raised issues with Shopify who referred issue to Gorilla for help. We have contacted Gorilla 3 times for help via various means and DEADEND. Not heard anything back. This seems to be a typical problem. So we are moving to another app, as if we have this much trouble when starting, the lack of communication with Gorilla will not work moving forward. UPDATE - TEAM GORILLA GOT BACK TO ME QUICKLY FOLLOING THIS REVIEW AND WERE VERY PROACTIVE AND HELPFUL. THEY RESPONDED TO MY QUESTION AND WERE VERY THOROUGH IN THEIR REPLIES. THUMBS UP TO TEAM GORILLA FOR THAT.

cGPMAX
นิวซีแลนด์
ประมาณ 1 เดือน ในการใช้แอป
Wholesale Gorilla ตอบแล้ว 16 มีนาคม 2022

Hey cGPMAX Team. This communication issue is something that we are currently working to resolve and we are sorry that it has affected you and your business.

We have an e-mail on file that begins with "orders@" and will reach out directly today. I am open to taking some time to go over any issues you may have over a video call.

I understand that you may already moved on to another app, but we can at least communicate in some fashion to ensure that you did not incur any undue charges. If you are still open to the app at that point we look into solving whatever issue you may have run into. We believe that our solution is the best on the market and ultimately we want it to be easier for your business to succeed.

Bronson | CEO |Wholesale Gorilla