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It's almost impossible to unsubscribe from this app. , and they confirmed unsubscription (but suggested I hire a coder to ensure they hadn't left any code on my site). They are still taking payment 2 months...
I'm very sorry for any confusion around uninstalling our app. The only way to cancel billing for an app is to click the red 'Delete' button next to the app in your Shopify admin. We will be sure to update our help docs to make this more clear.
We will reach out to you directly to assist with the refund process and to make sure you were able to successfully uninstall. Sorry again for any confusion, let us know if we can help in any way.
This is the best wholesale app out there, in my opinion. We used a few others before we found Wholesale Gorilla, and there's no comparison- they just get what we as Shopify merchants need, and the features are so helpful and intuitive. I especially love the custom shipping prices options, the single page order form and customer service.
What it can do and what it can not.
What it is good at:
Easy to install
Creating discount codes is a snap.
Support emails are answered in an acceptable amount of time.
Using the app within the Shopify store is seamless and, for the most part, quite easy.
Shipping options are a nice touch.
What it is not.
No Retail pricing is visible once logged in.
All pricing across the entire platform is changed with no option at all to show what the retail pricing is. So basically, the wholesale customer has no idea how much they are saving. This, of course, always prompts many emails from customers asking why all the pricing is not discounted or asking if we have a retail sheet to send them, which is what we ended up doing. It is either that or telling them to log out of their account so they can see the retail pricing and then log back in. We have since started sending them a link to a page with the pricing. This also is not a great solution though since it is just another thing we have to keep updated and maintain.
No way to modify the wholesale submission form.
It would be nice if they allowed us to add some custom fields but unfortunately, they do not. In our case, we have specific questions we wanted to get answered to see if they were a good fit. Since this app runs through a proxy, they do not allow any control over the app. So even minor tweaking is not an option. Therefore we had to set up our own custom submission form to incorporate the fields we needed.
No export of discounts available.
If you have many different types of discounts for different customers like we do, then maintaining them becomes cumbersome. You would be best to make a spreadsheet (yet another thing to maintain) that has all of your discount codes and the amounts off etc. since there is no export option available. You would think this would have been an easy one, but after reaching out to them on this, nope. I was told this was a great idea and that they would consider it for a future update, but that was a while ago, and it is still not an option that I can see.
Poor communication with their customers.
Don't get me wrong, if you submit a request, they will contact you back in an acceptable time frame. They are polite and professional. Unfortunately, they have no communication in regards to their app. How often is this app updated? I genuinely do not know, they never say. If it is often, there is nothing I can see that is any different. I use other Shopify apps and regularly get emails from them regarding updates and new features. It would be nice if wholesale gorilla followed suit.
No ability to change anything
Aside from not being able to change the submission form, unfortunately, there is not much that can be done with this app outside of what it is. Most customizations they offer do work pretty well, but depending on your case use, you will run into issues where you would like to customize something that is just not possible. The proxy issue kicks in, taking this app down a few pegs.
Conclusion
First off, it is not my intention to say not to use Wholesale Gorilla. This is a slick little app that is quite easy to use and understand. For the most part, it is intuitive and does not have a large learning curve. Most people should be able to master it in a very short time. It has helped our company save quite a bit of time and aggregation dealing with wholesale orders. If you are a small company with light activity and a small number of products, this app could be a good fit. That said, once you start to grow, there are a few cracks that make this app start to lose its charm. Little inconveniences begin to add up and eventually force you to start asking yourself some questions. For the price of $30 per month, you are close to the cost of opening up another Shopify store, which can deal strictly with wholesale customers. This is another level of maintenance, but depending on your needs may make more sense. And while we have not tried other wholesale apps, we are looking to see if any of them may fit our needs better. In the end, this app will work fine for many, but if you are similar to us, you may want to look at a different solution, or at least know what you will be facing if you do decide to use Wholesale Gorilla. While this app might work and be a 5-star app for some, for our needs, I would rate it at a 3 1/2 star option.
Thanks so much for the thorough feedback. We want to provide our merchants with the most useful set of tools we can, so these comments are super helpful.
A number of these feature requests are actually already in the pipeline or have been recently released:
Show retail price: We released a feature to show the retail price to wholesale customers a few weeks ago as a number of merchants were interested in this feature.
Modify wholesale customer signup form: This is another top request so we definitely plan on introducing more customization options for this in the near future. If you have any specific requests feel free to email our support address so we can keep them in mind as we build this out.
CSV import/export: Apologies if you are not happy with the release timeline for this feature. When it comes to development work we have to juggle a long list of required and requested updates, and some things have to take priority depending on overall customer needs and volume of requests. This is fairly high on the list though, so we'll be sure to include it in a future release.
Customer communication: We usually post messages and news on the homepage of the app itself, but since merchants might not open it on a regular basis once they have everything set up, better communication via email is a great idea.
Thanks again for taking the time to give your feedback. These are just as helpful to us as for potential customers of the app. We are always looking to make things better and are excited for the updates we have planed for 2020.
I used this app to help me set up a wholesale store on my Shopify account. They are a great company and have great customer service!
VERY BAD I ASK OVER AND OVER FOR HELP!!!!
ITS LOOK OK WHEN I START BUT NOBODY HELP ME UNTIL TODAY
I SEND 4-7 MAILS...... AND ASK FOR CHANGES... THANKS ORIAN
Hi Orian, I'm sorry to hear about your experience. We replied to all of your messages, usually within a few hours, but we haven't heard back from you. Please let us know if we can help in any way. Thanks!
Don't search further . This app is what you need . I am very satisfied how it works and Matt's support is really great . As I use a custom template I let him do the installation and that was the right decision . No I have a wholesale shop inside our shopify shop which with no effort . Thank you !!!!
We wanted to love this app. There were issues with the app that we just couldn't get worked out. Maybe it wouldn't work with our theme? We had to uninstall it.
I'm sorry you weren't able to get things working properly on your store. Our app is designed to work with all Shopify themes, so please let our support team know if there is anything we can do to help. Thanks!
Great app, very well constructed.
And AMAZING support, quick, understanding, that really custom the app to suit my needs.
I have been holding off moving my wholesale ordering online until I came across Wholesale Gorilla. It does everything I need it to do and when I did have questions, the support team was super speedy helping me resolve them. Having Wholesale Gorilla handle the installation was so great as they had me up and running really fast.
This app was the perfect wholesale solution for my site. My customers are creating accounts and placing orders with ease. I have already gained quite a few new wholesale customers as well! The customer service has also been top notch- super responsive and very open to my feedback.