Wholesale Gorilla , 249 則評價
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I have loved this app and was so glad to find it. However, somehow, it developed a glitch. A new customer was unable to log in to my store to place an order, and she reached out to me for help. I almost lost that customer and that order. Thankfully, she worked with me.
Clementine responded within 2 days and she blamed the whole thing on Shopify stating that they had changed their code. Shopify took a look at it, told me that there were no code changes and the Shopify guru was able to duplicate the numerous problems that I had discovered and reached out to the developer for help with.
I got a response within a day from Wholesale Gorilla, but he did not address the issue. I asked for help again with the issue that I was having a problem with and waited a week with no answer. I called Shopify tech support. We did more troubleshooting and the Shopify technician agreed that there were numerous issues.
He reached out to Wholesale Gorilla on my behalf and I waited another week. So far it has been crickets. Why does a successful company burn its happy customers? I don't have time to find another app, learn it, get up to speed on it and install it. The whole thing is VERY annoying.
The following was the text of my original 5-star review.
I wish that I had found this app first. It was truly everything that I wanted and needed. I wasted time and money with another Shopify app provider who promised things to me, jacked up the price which wasn't disclosed at the time that the promises were made and (not kept), then, basically, tied my website up into a knot. This was quick, easy and intuitive. Don't bother with a mess like that. Go here first.
I'm very sorry to hear about your experience. I checked our records and the support request that reportedly didn't receive a response was actually responded to 10 minutes after we received it, and the email from Shopify support was responded to within 2 hours of receiving it.
I also found a support thread from March 7th in which you were having issues receiving emails from our support address, can you confirm that a similar issue didn't happen and the messages weren't sent to your spam or another folder?
Our goal is to provide the best support on the Shopify app store, so I sincerely apologize that these emails seem not to have made it into your inbox. If you do find them please let us know so we can be sure to advise future customers who might have this issue. Thanks!
It's almost impossible to unsubscribe from this app. They insist you email them to unsubscribe, which I did, and they confirmed unsubscription (but suggested I hire a coder to ensure they hadn't left any code on my site). They are still taking payment 2 months later. Absolutely disgraceful.
I'm sorry for any confusion around the uninstall process. The only way to cancel billing for an app is to navigate to the Apps page in your Shopify admin and click 'Delete' next to the app you wish to cancel. We would never ask you to hire a developer to remove any of our code from your theme, so if you would still like assistance with this please reach out and we would be more than happy to take care of it asap.
We are happy to issue a refund for any amount you feel you were incorrectly charged for. Since our app is uninstalled we no longer have permissions to do this, but if you reach out to Shopify support requesting a refund they will initiate the process.
Sorry again for any confusion around removing the app. Please reach out if you have any questions or want us to check your theme code. Thanks!
It's almost impossible to unsubscribe from this app. , and they confirmed unsubscription (but suggested I hire a coder to ensure they hadn't left any code on my site). They are still taking payment 2 months...
I'm very sorry for any confusion around uninstalling our app. The only way to cancel billing for an app is to click the red 'Delete' button next to the app in your Shopify admin. We will be sure to update our help docs to make this more clear.
We will reach out to you directly to assist with the refund process and to make sure you were able to successfully uninstall. Sorry again for any confusion, let us know if we can help in any way.
We wanted to love this app. There were issues with the app that we just couldn't get worked out. Maybe it wouldn't work with our theme? We had to uninstall it.
I'm sorry you weren't able to get things working properly on your store. Our app is designed to work with all Shopify themes, so please let our support team know if there is anything we can do to help. Thanks!
Poor interface and no option to change currency. I applied discounts and they are not working. Waited 4 days to get it installed.
I'm sorry you were unhappy with your experience. Unfortunately the Shopify API we use does not support multiple currencies, but as soon as they do we will be sure to incorporate it into our app. It looks like you temporarily closed your store a day after installing at which point Shopify alerts us that your store is no longer active and we automatically remove your shop from the install list. This is a bit confusing as the app is still listed on your apps page, so apologies for any inconvenience and unintended delay in the setup process. If you decide to install in the future let us know and we are happy to give you a free month for any trouble. Please don't hesitate to reach out with any questions.
Very disappointed as I have been waiting for 3 days for the app to be uploaded and still nothing. No replies from support when I have emailed. I will probably try another app.
Hi Mahia,
I'm sorry for the frustrating experience and the delay on your install.
It looks like we originally reached out about a conflicting wholesale app that was already installed on your theme. We needed that conflicting app to be removed before we could move forward with the install.
We typically can install our app's theme code within 1 business day, but some app conflicts like other wholesale apps, can slow down the process, as we aren't able to install our app on any theme that's running other wholesale functionality. I apologize for the delay in completing your install.
If you'd still like to try out the app, we'd be happy to reset your trial and complete the install once the conflicting wholesale app is removed.
Sorry again for the miscommunication. If you have any other questions, please don't hesitate to reach back out!
Best,
Matt
This does not work the way it claims. Then when I uninstalled the app it will not allow me to delete all these extra unneeded pages that the app created. This is not a good practice.
I'm sorry for any confusion around the uninstall process. Our support team reached out to see if you need any help removing these pages. Please let us know if we can help in any way.