Wholesale Gorilla , 246 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, affordability, and seamless integration with Shopify. Key features include customizable discounts, separate management of wholesale and retail products, and controlled access to wholesale items. The Quick Order Form and the ability to manage both retail and wholesale from one store are particularly praised. The app supports different pricing for retail and wholesale customers. Merchants commend the responsive and helpful customer service, and credit the app with aiding in wholesale growth, streamlining processes, and effective inventory management.
Refine
-
By rating
Customer service is excellent during setup. Functionality and customization is a bit complex because the page templates can't be easily edited without html, but they are very helpful working through the capabilities and even did some customizations for me with simple text sizes and button updates. Would recommend.
Thank you for the review! We're here if we can be of further assistance.
Easy to use and intuitive with good manuals online as well as quick personal service. It'd be nice if the volume discount were included in the advanced package. Still great value for money compared to other apps.
We're always working to improve, and your review helps a lot. Thank you!
I've been using this app for a few years now and enjoy it. It's got the functionality I need for a good price. There have been the occasional hiccups, but their customer service team is responsive.
Thank you for your kind words! We're glad to hear that you've been enjoying the app. We're always happy to help via email or via our new chat support.
Easy to use, wholesale customers love it. Would be great to be able to see the wholesale sales separate to the online sales for reporting and KPIs.
Ken Brummage of Gorilla Wholesale offered me amazong support and helped me understadning fully how the app works.
I would defintely recommend a Calendy chat with Ken in your free trial if you are thinking of taking a Wholesale App, he takes a common sense approach to working things through and understands what would work best for me.
We're sorry you did not have a positive experience with the app. The communication delays are being addressed as we're rolling out chat support in the coming week as well as onboarding-specific support to assist new users on the app. We hope you will consider Wholesale Gorilla in the future. We're committed to providing our users with a positive experience, and we're confident that you'll be happy with the app once the communication delays are resolved.
I really like how easy it is to use this app, and all the functionality - however - it slows my site down. Of all the apps I have, this is the main offender. I'm hoping they can fix this.
We have been using this app for a while now and have had really good success with it, and it has helped streamline our wholesale orders via Shopify. It is very straightforward to set up and maintain. The customer service / support is top notch!
We have used this app for some time, though basic it does the job really well and the support team are excellent, always on hand to answer the questions we have, and replies are full of screen shots to help us out.
This is likely the best wholesale app for my needs. I tried all of them available in 2019 and this one worked really well, was easy to use and had nearly all the features I was looking for.
I love the wholesale sign up page they provide.
This would have been 5 star for sure, but it does not have tiered pricing which I think is super important.
It would be nice if this somehow incorporated a "pickup in store" option at checkout
Clementine was super helpful and got my issue working again same day. The app could use better how-to's for customers but since their customer service is quick and easy, that helps a lot :)