Overall rating Based on 206 reviews
Bark&Miau - Loja Online
The support is fast and super friendly. Thank you Ross for your compreehension and patience, it means a lot to a start up team like us.
Well built wholesaling tool with a simple and intuitive UI. Excellent customer service as well! I would recommend it to anyone looking to add a simple wholesale experience to their shopify site
The app works great for wholesale pricing, but DO NOT use for shipping. In their beta version, they offer an option that says you can "add or subtract against regular shipping," which implies the shipping rates. But once I contacted Customer Support on a matter, I learned that because Shopify offers very little access to the cart, the workaround is to apply a discount to the cart total.
In my case, I was offering wholesale customers 50% off of my retail prices, then was trying to offer 30% off of the shipping rates. Instead, I offered 30% off of their entire order, which turned out to be a total discount of 65%. I lost a lot of money this way, and it's been a huge headache trying to resolve. It's never fun going back to customers saying you undercharged them.
International Beauty Depot
We use this App successfully since we lounged our e-Commerce side in January 2019 until about a week ago when something changed pricing and caused several complaints by clients started to go wrong, since we have made several attempts to communicate our issues with Wholesale Hero even involving Shopify to escalate our concerns and problems but nothing made a difference, no one made an attempt to contact us, one think though I notice that they are very on time to collect their payment… Very Disappointed Looking for alternatives to change over…
The app is fine. Pretty cool, actually. Especially with assistance from the help team! Once steered in the right direction it is fairly intuitive. Once the verbiage is understood, its recommended. Special thanks to Ross with the help team for his assistance.
Global CBD Oil
Total Rip Off Waste Of Money! We are uninstalling this App due to the fact that we have been experiencing issues since day one and have yet to receive any response from Support after sending off multiple support tickets/emails. It is impossible to utilize an app when there is zero tech support for even the smallest of problems. If we can't resolve issues or get answers to questions there is no way to proceed. We waited for over a week to get a response or any assistance, of course our free trial is up because we were so hopeful that someone would respond so we could proceed with this and other Booster Apps applications. Since we have not been able to utilize the app without experiencing major issues, we are requesting a refund of the $59.99 we were charged while we waited for tech support to get back to us to no avail. We were unable to re-launch our Wholesale Program using Wholesale Hero after moving our site to Shopify. We still don't have a Wholesale program up and running and will have to find a new solution to implement now, meaning more down time for our Wholesale accounts that are waiting to be able to make purchases. A refund of our money would be greatly appreciated but I am very doubtful that this will happen. It seems this is the trend with Booster Apps. I would avoid using any of their applications.
The Natural Dog Hub
Since installing this App I have only issues which do not seem to be getting fixed. Getting a generic reply via email for each issue is not fixing the problems or giving me any confidence in this App. I am still waiting for issues to be fixed and my customers are complaining
Lil Buff Protein Cake Mix
This app helped me come up with a seamless wholesale integration so that customers could order without creating manual invoices.
Thank you to Ross and the team at Boost! We regularly use this app and with their great Customer Service, they were able to tailor the app to what we exactly needed. Highly recommended and will continue to use other apps from Boost in the future.
Without Wholesale Hero I wouldn't have a business. It is extremely easy to use and the team at Booster App are always there to help...willingly.