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The support team at Supple is what makes their apps so great. They're extremely flexible with your requests and can implement them quite quickly. Their wholesale app now does what I need it to do, and I would highly recommend using Supple for all of the apps that they offer.
What I like about it: I can set a minimum amount for wholesale orders, and until that minimum is set the "checkout" button is hidden from view. Once that minimum is met, the checkout button is live again.
What I was not thrilled about: I needed to add on not just one, but two $99 surcharges to get the functionality that I think should be included in a basic wholesale system -- per-product pricing (as opposed to category-wide percentage discounts) and minimum order quantities (which is a basic feature and not included unless you pay extra). For a per-month pricing structure, these should be included. Seriously, pay per month AND pay to enable functionality before you can start paying per month forever and ever? Um, that's not cool.
However, that doesn't stop a five-star review, because once set up, this app is PERFECTION. And customer service is SPEEDY and very communicative. So that, plus the fact the app WORKS and doesn't require tinkering once it is set up, makes a five-star product. I'm completely satisfied with the results.
Great app! It's very easy to follow and gets the job done.
We had some problems with our checkout and Marius went the extra mile to fix it for us.
Overall, it was great support and service and that matters to business owners like us.
Fantastic app with wonderful customer service! With many distributors this is going to make our life so much easier. HIGHLY recommend!
Thank you so much for this review!! It means a lot to us :) - Emily, Support Lead
James has been very responsive and helpful while we have created wholesale customers and pricing for our online shop. He even helped us look into something that turned out to be an issue with our theme, not the Wholesale Club app, and he let us know exactly what we needed to relay to the theme developers to resolve the problem. Great customer service and friendly to work with.
So happy to hear this. Thanks for sharing! - Emily, Support Lead
A very well structured app. Marius' responses are really fast - really pleased with the app and the support.
UPDATE: March 2018 - another great response from Supple on a tricky technical issue I encountered that I was unsure about. Speedy response, super polite at every step and a 100% perfect solution in the end. Thanks to all the team at Supple.
Although not using all the features of Wholesale club, we needed to bypass the standard checkout & also offer different levels of discount to certain customers.
This app does it perfectly!
James was very quick to help out with small styling changes we needed too.
Support was great in getting us setup with a theme that has a lot of pieces and is definitely not standard. Great value and takes care of 4-5 apps worth of features. Product visibility, wholesale discounts & and all the goodies.
I really appreciate you sharing this! I'm glad to hear you're using our newest feature, Product Visibility :) - Emily, Head of Support
Excellent service! It works perfectly, and the guys at Wholesale answers and fixes everything you ask them to. Highly recommended!
Wholesale club is great, we use to be with Bold, a very different experience. James has been amazing. THANKS!