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The support was great - always willing to help with detailed explanations. This app uses percentages to get the wholesale price, but we do not use percentages for our wholesale pricing, so we had to enter like 46.6777758234876% to get the correct price, and it took a few passes to get it right. That's the only thing that caught us by surprise, but they came through with great support every time and the app worked exactly like it was supposed to. WAY better experience than the "Customer Pricing" App which was a total disaster.
Great app! Does exactly what it says on the tin, set up was relatively easy and the support is second to none. Highly recommended!
I selected this app for our Wholesale portion of the website. It hasn't worked correctly yet (installed at least 2 weeks ago) and despite reaching out to the team with screen shots and proof of mistakes the developers insist its perfect. I've disappointed and frustrated wholesale customers and lost sales. Now I've got to remove the app and start over. Save yourself time and money and pick someone else. I even reached out to the HR dept to try to get someone's attention. Horrible customer service and an app that doesn't work.
Sorry to hear you're having trouble! It appears our support team has sent you several emails without a response. Could you check your spam filters to see if our messages are getting lost? We would love to help you out and get the app working for you as quickly as possible. Thanks.
App gives you lots of options for customization. Support is helpful and responsive when we couldn't figure something out. To top it off, no frustrating language barrier if you know what I mean. (;
Thanks for this review, we appreciate it!! - Emily, Head of Support
the support team is very helpful and the function is working fine so far but i still not go live with my online store yet.
So happy with this app. I love that you can set custom prices rather than doing a percentage. The support is phenomenal! Seriously the best app support I have ever encountered.
Wow thank you SO much for this glowing review!! I'm so glad to hear such kind words about our support team. - Emily, Head of Support
Easy to set up and any time we've needed assistance the service staff is quick to respond with a solution.
Thanks for leaving this review! - Emily, Head of Support
得意先毎の卸率を設定するためにWholesale Clubを利用しました。
仕組みさえ覚えれば非常にシンプルで簡単に設定でき、とても満足しています。
また、不明な点や問題？が生じた時のサポートの速さと的確さは素晴らしいものがありました。
とても満足しており、これから開発する別のECサイトでも利用するつもりです。
Thank you so much for the review!! - Emily, Head of Support
I installed this app because I need to integrate with 3rd party inventory management software and I didn't like the way that other apps needed hidden variants to work. I'm not a huge fan of the discount codes that this app had to create but once I got my head around that I was (am) really happy. It works, the support is great, and the installation was taken care of very easily. Recommended!
I've worked with Patrick and Paige on the installation of their app on our store and also fixing some issues that popped up in the code unrelated to Wholesale Club/Pixel Union. They resolved the issue in a timely manner and were very communicative the whole time while also being patient with any add on features or requests we made along the way. I highly recommend them so far, we wouldn't be able to operate as a wholesaler if it wasn't for this awesome app and developers!