Anmeldelser (772)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 86 % af bedømmelserne er på 5 stjerner
  • 6 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 6 % af bedømmelserne er på 1 stjerner
12. september 2023

5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!

Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.

Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)

Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!

Thanks again guys & God Blessed!! :)

Hippy Mood
USA
8 dage bruger appen
Orbit svarede 15. september 2023

Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support

15. juni 2023

Perfect customer care !!!
Thanks !!!!!!!
Quick response I am so happy with B2B Wholesale Club.

Ken

ケンズファクトリー オフィシャル オンラインショップ
Japan
7 dage bruger appen
Orbit svarede 16. juni 2023

Thank you for the kind words! - Emily, Head of Support

24. juli 2020

No free of cost support, if you have a store with a huge amount of product, the app don't work and have a bad Performance.
Advanced Support costs you 90USD, additional functionality also only available on additional cost. Bad service but a lot to pay before you can be testt it is working or not.

UNEW Beauty Couture AG - BIO SCULPTURE
Schweiz
7 dage bruger appen
Orbit svarede 24. juli 2020

Hello! Support is free. We have a separate program titled Premium Onboarding that is completely optional and gives merchants access to priority access in the queue and other features - but it's optional. Our regular support is free. We have responded to your emails and are awaiting responses - please respond ASAP. Thank you!

Redigeret 28. maj 2021

Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.

Break Point FC
USA
7 dage bruger appen
Orbit svarede 28. maj 2021

Thanks for reaching out. While our ticket history with you doesn't show a requested refund, we have now processed the full refund on our end. We have followed up via email with more details, please check your inbox!

27. maj 2015

We just switched to supple's wholesale app and are happy to not be using product variants for wholesale prices!

Holy Cross Bookstore
USA
Cirka 5 timer bruger appen
31. august 2022

Not like wholesalify, these guys are so supportive, ROB followed up with me for 2 days and supported me in a very professional and accurate way and he saved my life since the app can apply a discount on the compare price things we want it in the B2B business and wholesale, I totally recommend the app and its working perfect with a specific customer segment in our customer database! Thank you so much, guys!

kadoonpro
Saudi-Arabien
6 dage bruger appen
Orbit svarede 31. august 2022

Wow I'm so glad to hear this positive experience!! I will definitely pass this feedback along to Rob :) Thanks for sharing! - Emily, Head of Support

12. maj 2023

If you're reading this review and looking for a wholesale solution for your store, stop looking and install B2B Wholesale Club.

I have tried several other wholesale solutions and the features that are included with this app, including the incredible customer service, make B2B Wholesale Club stand out from the crowd.

I can't wait to keep building on our wholesale program using this app.

Coffee Roaster
USA
6 dage bruger appen
Orbit svarede 12. maj 2023

Thank you so much Vince!! - Emily

18. juli 2023

The team is very responsive and happy to help with any issues with installation. The process itself took very little time and the functionality is just right. We actually use the app in conjunction to membership apps to offer custom pricing.

VASSI
Canada
5 dage bruger appen
Orbit svarede 24. juli 2023

Thank you for sharing this!! It's great to hear the setup was easy for you. - Emily, Head of Support

6. juni 2023

Thank you Alex in support! I'm not someone for this kind of thing, and you helped me in a few min. to fix everything! Great App cant wait to get started!

TLK_OudBoutique
Sydafrika
5 dage bruger appen
Orbit svarede 6. juni 2023

Thanks for taking the time to leave this review! - Emily, Head of Support

18. oktober 2021

Such great and easy functionality. The support is what makes this app great- the team at Pixel Union did a fantastic job helping get set up and ironing out kinks in the theme. Phenomenal support and aid. THe app really powers up the store and makes our life easier.

BBi Autosport
USA
5 dage bruger appen
Orbit svarede 19. oktober 2021

I am so glad to hear this! Thanks for sharing your experience. Happy we could help :) - Emily, Support Lead