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The support has been great! It's been quick and helpful. The app also works as it says which is great too.
Marius, our admin support, had been really prompt in responses, and effective in getting things resolved!
Am a happy customer of SuppleApp!
- Daniel, Singapore
Great app! We specify pricing for 3 different types of clients per product, many with variants. App is easy to use and the support is great. Highly recommend.
A fantastic app! Have been wanting an app like this for a long time. Great customer service and fast replies from the team. The majority of our sales is trade so it makes our wholesale customer's lives a lot easier by browsing and ordering online. Thank you once again.
THE BEST SUPPORT TEAM WE'VE EXPERIENCED YET!
We initially had some issues with getting the Wholesale Club app to work, but found out that this was due to some old apps we had uninstalled. Through the fantastic support team at Pixel Union they identified some code leftover from several apps that we had previously uninstalled which were interfering with their functionality.
Their team not only identified the cause of the problem, but when the support teams from these other applications did not respond to help remove their leftover code, the Pixel Union team helped us to remove the code and get the application functioning! We were SO impressed.
Thank you to the Pixel Union support staff for providing us with such excellent service. We're very happy with your support and look forward to growing our wholesale business with your amazing application!
We are a new company with very little website experience. I have built our site myself and believe me when I say I "googled", "youtubed" and "read tutorials" along with pulling my hair out all the way through it. I lead with all that to say I was at a loss as to what Wholesale App I needed. I downloaded a couple and when I say this one WON hands down I am not blowing smoke!! The others were very confusing on how to load products and price. This one was "simple" enough for even this Mom to understand. If by chance it wasn't (which it is) I would still recommend because of the Fabulous Support. I email with a laughable question and get an immediate response! Most of the time they have fixed it for me along with directions of the changes that were made. I am very grateful for the patience and speedy support. For someone who doesn't speak tech lingo Supple Apps has made me feel like a genius and our store is running at 100% We are so pleased our next app to download from them is going to be Buy One/Get one!
If I could give more than 5 stars, I would. Luc and the entire Supple team have been incredibly amazing to work with. Their customer response time is quick and their approach thorough. They helped us with some very unique issues and had everything running in time for an important customer announcement that we needed to send. Despite our persistent requests, they were always friendly and patient, willing to get us exactly to where we needed to be. I would recommend any app by Supple and have even transferred over several of mine just to be able to work with this team. Far exceeded my expectations and the service of any other wholesale app; the frustration they saved is worth the extra cost for implementation if you have an unique needs at all.
Works well. Works with other variant based apps. Good customer service.
We love using the app - makes it so simple for our wholesale customers! Not to mention quick customer service too!
This app performs well. Setting up the discounts was simple and my customers who receive the discounts haven't reported any issues to me save for one instance and the customer support communicated with me clearly and was able to have the issue resolved. I recommend the app if your Shopify store needs to offer different discounts and rates to specific customers. If there is any negative, and this was the issue that was resolved by customer service, is that this app will not work when customers checkout with paypal express through the cart, they must go through the checkout page in order for the app to work properly.