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The best wholesale app. They have awesome support, always help us with any request
Great customer service and a great app! There is nothing like it out there and made my wholesale site even stronger!
I found the response time was good...and Rob was really helpful even though it wasn't clear why I was having issues, he continued to investigate until he found the problem...Excellent service.
Thanks for sharing! I will pass this along to Rob :) - Emily, Support Lead
I have been using them for about a year now for my trade accounts and it works great! It's really easy to use and setup. They also have amazing customer service and support.
Our company is a furniture wholesaler and doesn't do online sales, but, still need show prices for selected customers. This app just perfect for us. Very professional and fast service. Thank you guys!
update: Been working with supple for 6 months now, they rock.
Super responsive, knowledgeable and helpful!
---ORIGINAL REVIEW BELOW---
So far so good!
App makes a complex wholesale operation easy to run. They've thought of lots.
Been in touch with their support department quite a bit, asking questions. They're always happy to help and very responsive.
Thanks Supple!
Pete
We've been using Wholesale Club for about 4 years now. In short, it's amazing. Simple to use and get operational on your site. The main factor for using Wholesale Club over the Shopify wholesale sales channel was its functionality, allowing you to run wholesale or special pricing on your current theme with a simple tag for certain customers. We're mainly a wholesale business, so it's been a game changer. In addition we love the functionality to apply custom prices to specific products.. this is especially helpful if your margins vary from SKU to SKU. Thank you Rob, Sara and entire Pixel Union team!
Terrible experience, the app does not work with large inventory stores. It gets stuck and partially works, not a reliable solution.
I wrote for a month to support asking for help, their startegy was to deny that their was a problem in the first place, and after weeks of back and forth of this I got tired and ended up switich to another app.
They take more than a day to reply. Our store sells 90% wholesale, so this was at the core of our business. After many years of using this app, all I can say is I was dissapointed.
The app sudenly stopped working and nobody cared to help me. I even subscribed to the top tier pricing plan to get better assitance, nobody cared. Please don´t reply saying that you were on your holiday break, I started with issues since Cybermonday and getting close to new years, still no solution
Hi Javier! Thanks for your feedback. We care deeply about our merchants and always reply to every ticket - including the two requests you submitted this month. As a small team, we aim to provide as much coverage during the holiday season as we can - this means it's a bit limited and slower than our regular hours. I'm sorry you had a terrible experience, I have sent you an email and am looking forward to a reply from you! - Emily, Head of Support
This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have confirmed this is a limitation of the app and have no timeframe for resolution. If you are a retailer who sells internationally, don't waste your time on this.
Hi there! I'm so sorry to hear you're frustrated with our current incompatibility with Shopify Markets. This is something our Product team is currently investigating to find a solution for. We'll be sending you a follow up email this afternoon with more detail on that, please make sure to check your email! In the meantime, I truly appreciate you sharing this feedback, it means a lot! - Emily, Head of Support
I used to have a system for retail and a system for wholesale.
But it has been very difficult keeping track of inventory and ship dates due to the two systems pulling from the same inventory stock. Now that I have wholesale and retail both on shopify, the inventory and the orders are all in one place. I have another app to sync to quickbooks for complete accounting, and another app to sync to shipstation to keep track of shipments.
This app has made it easier for my wholesale customers to quickly order online and it has reduced my workload a ton!