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Nice app for wholesale but the sync speed is too slow (we have over 10k SKUs and it takes days to finish syncing). Hope they can somehow improve the app performance. Also, it would be great if they provide better theme integration support.
Thank you for reaching out. Our development team is currently investigating this for you, and we've sent you an update today about the progress. Please get back to us ASAP, thank you!
Exceptional service! Rob C and the team went above and beyond time and again. Highly recommend, if you're looking for a quick and easy wholesale solution for your Shopify store.
5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!
Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.
Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)
Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!
Thanks again guys & God Blessed!! :)
Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support
Perfect customer care !!!
Thanks !!!!!!!
Quick response I am so happy with B2B Wholesale Club.
Ken
Thank you for the kind words! - Emily, Head of Support
Gives me the flexibility to offer wholesale and retail on the same site rather than having to operate 2 separate sites.
Thank you for sharing!! Happy to hear it's working so well for you :) - Emily, Head of Support
Not like wholesalify, these guys are so supportive, ROB followed up with me for 2 days and supported me in a very professional and accurate way and he saved my life since the app can apply a discount on the compare price things we want it in the B2B business and wholesale, I totally recommend the app and its working perfect with a specific customer segment in our customer database! Thank you so much, guys!
Wow I'm so glad to hear this positive experience!! I will definitely pass this feedback along to Rob :) Thanks for sharing! - Emily, Head of Support
If you're reading this review and looking for a wholesale solution for your store, stop looking and install B2B Wholesale Club.
I have tried several other wholesale solutions and the features that are included with this app, including the incredible customer service, make B2B Wholesale Club stand out from the crowd.
I can't wait to keep building on our wholesale program using this app.
Thank you so much Vince!! - Emily
This app is a good for the introduction of wholesale purchases, but there were some hiccups as we did not want our wholesale customers to see some of the deals that are available to our retail customers such as free shipping at $100. However, Paige from the support team was tremendously helpful in resolving any issues we had. While there are some aspects of this app that are not ideal- like shipping fees can't be customized for wholesale customers, the support I have received with any issues has been phenomenal. While the app does have its limits, the support team can't be beat!
I really appreciate this thorough feedback. I'm really glad to hear that our support team eclipses some of the challenges you faced. Thanks for choosing us! - Emily, Support Lead
A very useful app if you have a separate pricing for your wholesale customers and don't want to spend thousands of dollars on Shopify Plus where this feature is in-built.
I have given 4 stars to the product as I feel there is room for improvement. Their customer service however is impeccable and I would happily give them 5 stars if it was purely on the basis of their support.
Thanks for your honest feedback here! I appreciate it :) - Emily, Head of Support
The team is very responsive and happy to help with any issues with installation. The process itself took very little time and the functionality is just right. We actually use the app in conjunction to membership apps to offer custom pricing.
Thank you for sharing this!! It's great to hear the setup was easy for you. - Emily, Head of Support