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So far working with Pixel Union has been great. Travis and Patrick have been very responsive and helpful in getting us set up to use the Wholesale App. We are refocusing our site to prioritize our Wholesale customers and this App seems to have everything we need. We are just waiting to install some of the additional features like Custom Pricing so we can start using it. I'll write another review when we test everything out!
The app works great, just as described. However what truly blew me away was the support and customer service. I needed a lot of troubleshooting and customizations due to unrelated issues, and the team was always super responsive and helpful, and always went above and beyond to try to help. They never lost patience with me even though I would have deserved it. Ten stars!
App works like promised. Customer service was prompt and professional.
We use custom pricing - upload was simple.
Would recommend this app highly.
So far this app has been everything we wanted. No duplicate variants, easy to assign tags, very responsive help. Have seen no issues yet.
Will probably try more of the add-ons once more time has passed.
Good support. I've used for two different stores now. App is very helpful.
We have tried other apps for our wholesale application, and have always had issues with them. This one saves us time and no need to worry about extra variants. Marius has been great to work with!
Just in trial mode still, but so far with all of the tests that I have done, it was worked great. The team at Pixel Union has also been a huge help with a few things that I wasn't sure how to do. Great customer service and a quick response time!
Love the App so far! Superb Customer Service! They were very quick to respond and always super helpful and friendly!
Kay was very responsive and helpful. Not every app is perfect, but the help that was received was great! Any questions I had was answered along with any issues.
I'm happy to hear this, thank you for sharing! - Emily, Support Lead
The support team at Wholesale Club is over the top! Paige is very knowledgeable and she replied all the requests promptly. She also proposed suggestions on how to address some of the features we needed (that was not directly offered by the platform). She even contacted the devs team to adjust some of the UX issues I had.
Thank you so much for leaving these kind words! It means a lot to me. I will be passing along to Paige!! - Emily, Head of Support