Avis (791)

Note globale
4,7
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
Modifié le 28 mai 2021

Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.

Break Point FC
États-Unis
7 jours d’utilisation de l’application
Orbit a répondu 28 mai 2021

Thanks for reaching out. While our ticket history with you doesn't show a requested refund, we have now processed the full refund on our end. We have followed up via email with more details, please check your inbox!

7 août 2019

Bad experience. Setup and price structure is entirely unnecessary. Simply much better aps for this service.

Soji Energy
États-Unis
2 jours d’utilisation de l’application
Orbit a répondu 7 août 2019

We're sorry to hear you had a disappointing experience. We don't have any record of you reaching out to our support team for assistance, but we'd love the opportunity to make it right so we've sent you an email to get the conversation started.

17 février 2021

App doesn't work with my theme, despite it being listed. I sent multiple emails and didn't get a response from support. Waste of time.

Norfolk Aromas
Royaume-Uni
1 jour d’utilisation de l’application
Orbit a répondu 17 février 2021

Thank you for reaching out. Sorry to hear you're having trouble! We have only been able to locate one message from you from Monday, when we were closed for a stat holiday in Canada. We've sent you a follow-up now, so please have a look and get back to us ASAP.

3 avril 2023

I cannot install this app on my theme. Customer support is slow. No chat is available. I tried to reach out by e-mail but the answer is not coming. I wasted an entire day trying to install this app.

ダニエルのワインショップ
Japon
Environ 4 heures d’utilisation de l’application
Orbit a répondu 3 avril 2023

Hi! I'm sorry to hear you had trouble getting the app installed. Looks like we had a few emails back and forth before you uninstalled. I've followed up now to get you sorted out, please check your email and respond ASAP! - Emily, Head of Support

28 octobre 2019

Nothing is standard. Besides a standard to high fee (compared to competition), everything is extra. Minimum quantities? $100 extra. Custom prices per product? $100 extra. Volume discount? Guess what? Yep, $100 more. Net terms? Don't say it. Yep, $100 more. Quick order from? That's only $40. So in order to use the app in any functional form, I need to pay over $400. That's a hard pass.

Icy Craft
États-Unis
Environ 2 heures d’utilisation de l’application
16 mars 2023

浏览器直接卡死了,点任何菜单或地方都直接无反应。正在寻求帮助,但不知道该怎么解决,看着功能挺好的,我也非常想使用,可是安装之后仅仅只是加了一个discount,在想试用其他功能就完全点不动了,而且我尝试了很多次都是如此。

shangji
Australie
31 minutes d’utilisation de l’application
Orbit a répondu 17 mars 2023

I'm so sorry to hear you had trouble with the app. Our records indicate this was an error on Shopify's end. I've reached out to you via email with more information, please check and respond ASAP! Thanks! - Emily, Head of Support

13 décembre 2021

The app performs changes to your theme.
If you have the free Shopify themes maybe its ok. For the paid and advance themes you better STAY AWAY! they make changes to your theme that effects the load speed and performance. can't remove their changes so be aware.

unlimitedclassics
États-Unis
14 minutes d’utilisation de l’application
Orbit a répondu 13 décembre 2021

I'm sorry to hear you're frustrated. This isn't true—you absolutely can remove the code from our app. In fact, we'll remove it for you. Please feel free to reach out to us if you need assistance with this! - Emily, Support Lead