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The Wholesale Club app has been a great and cheap solution to allowing our wholesale customers to buy online without setting up an entire new site. I think it has areas which it can improve but I have no doubt the team are working to improve it. These areas would be in uploading and initial set up wasn't perfect as it didn't pull through all info even though I'm sure my csv was fine. I think there could also be better integration with shipping and adding additional costs dependent on order value for example. Advanced Minimums could work off a individual product list like custom pricing does instead of collections as we have a mixture of minimums per product in the same collection. The customer service has been fantastic! Prompt, clear and very helpful. A big shout out to Paige and the developer team for helping us fix an issue with our theme and the integration with the basket. Super quick and helpful. Also both Kay and Patrick have been very helpful in helping us set up and answering any questions we've had! Highly recommend for anyone looking for a simple solution to selling wholesale on Shopify but not being ready to jump into ShopifyPlus.
Have been working with the team for a week now and they have been fantastic! Quick to respond to my questions and need for help!
We use Wholesale Club to manage a list of custom wholesale prices, net terms checkout, and create wholesale orders in the Shopify POS app. Support has been great with fast turnaround times and help answering questions about functionality. Migrated from another wholesale app and it was a good decision!
Wow I'm glad to hear your experience has been so positive!! Thanks for sharing with us :) - Emily, Support Lead
July 7, 2020
This app has been having issues since June 29, 2020. It's been applying discounts to some customers and not others. Please launch an update soon to resolve this issue.
I am a long-term user (2 years) of this app -- from before the PIXEL UNION acquisition.
Recently I experienced a broken checkout process for NET30 customers.I had not changed anything in the operation of my store, added apps, or changed themes. I contacted support and they verified that the app was broken.
And then…I waited…and waited…and waited…and emailed…and emailed…and emailed…
After waiting five days without resolution, I deleted the app. Their customer service is absolutely pathetic and non-responsive.
If you want to lose sales, install this.
Hi there - sorry for the delay, our office was on limited support during the holiday season. We are back on normal hours now and we have sent you a follow-up email with a request for access to diagnose this ASAP. Please check your inbox and get back to us as soon as you can! Looking forward to hearing from you.
App does exactly what we need and for significantly cheaper than wholesale with Shopify Plus. Their customer service is excellent - they are quick to respond and ready to help making customisations to suit our needs (thanks Jack!)
Thank you for leaving this review! I'll be passing along this feedback for Jack :) - Emily, Head of Support
This app was easy to use and integrate to provide wholesale support. The support team was very helpful with setting and customizing the add-on features. Totally would recommend.
Quite frankly, one of the best experiences I've had in talking with the support team. Very attentive to my issues with integration, and allowed modification to work with my current theme. I am glad Ive installed this app. Much cheaper than other options out there. Very happy with the outcome
Great job.
Poor customer service. So many glitches. Now all my thousands of custom prices have disappeared, causing much frustration amongst my customers.
They are super super super awesome :) You send an email, reply comes in a minute. For some extras they dont even ask for payment. We are very happy with Marius and his team..Thank you guys...My favorite...