리뷰 (791)

전체 평점
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2024년 3월 21일에 편집됨

After uninstalling the Wholesale Club app it took Orbit four attempts at removing their left over code, each time leaving error after error until our variant selectors stopped working.

We gave Orbit every opportunity to fix the issue but even after our theme developer confirmed Wholesale Club was at fault they ultimately denied it.

Not only did we have to reinstall our theme and start again, it cost us many hours over the past three months conversing with support and trying to figure out our own solution.

*Re: response. Emily, i'll happily send you the email correspondence with your support saying " we have successfully removed and uninstalled all code from your theme" (for the second time) and meanwhile ALL of our prices had turned to $0 with a liquid error message below. Your support then had another attempt at it which created the variant error.
I can also forward you the correspondence with the theme developer if you'd like further confirmation.
The biggest issue with Orbit aside from the incompetence is the dishonesty. Have some respect for your customers and admit when your wrong.

Precision Audio
오스트레일리아
앱 사용 기간 거의 5년
답글 Orbit개 2024년 3월 21일

Hi! I'm so sorry to hear you had a challenging time after uninstalling our app. I can see that we've confirmed there isn't any code of ours present so this issue is unrelated to us. I hope that these pointers of where to go (your theme developer and also Wholesale Pricing Discount) have been helpful! I've followed up in an email to reiterate this. - Emily, Head of Support

2024년 2월 21일

Installing the app and simply duplicating the theme allowed the sale prices to be displayed on the product list page and made the payment settings smooth, which was very helpful. The ability to set detailed discounts for customer tags and collections, as well as add extra fees such as shipping, felt highly versatile. Even when a minor error occurred, contacting support for investigation and correction made the implementation smooth, and I thought it was very good.

KEBOZ
일본
앱 사용 기간 대략 1년
답글 Orbit개 2024년 2월 28일

I really appreciate you taking the time to leave this review, the detail is so kind! Glad to hear it's been such a positive experience for you! - Emily, Head of Support

2024년 3월 20일

Easy to use app that has worked well for our business. Customer support is great– the team has been quick to respond and help solve any issues.

Ave Home
미국
앱 사용 기간 5년 초과
답글 Orbit개 2024년 3월 22일

I really appreciate you sharing this! Thank you! - Emily, Head of Support

2024년 7월 22일

App does what is required... giving us the ability to provide trade and discount pricing. We had a couple of issue upload .csv file with trade pricing but the customer service was super quick at advising us how to do this

Avoca Interiors
오스트레일리아
앱 사용 기간 대략 1개월
답글 Orbit개 2024년 7월 25일

Glad to hear we were able to get everything sorted out for you!! - Emily, Head of Support

2024년 7월 2일

Top Marks for Alex, he helped me with the net terms features and provided excellent answers to all my queries

My Car Cleaning
영국
앱 사용 기간 거의 2년
답글 Orbit개 2024년 7월 4일

Thank you for this review!! I really appreciate it :) - Emily, Head of Support

2024년 2월 26일

In terms of the app, it was a bit confusing at first on what I was able to do, but the support has always been fast and informative. There's proper explanation of the issues and how to resolve it.

ZENZII Wholesale
미국
앱 사용 기간 거의 2년
답글 Orbit개 2024년 2월 28일

I'm happy to hear you were able to get your concerns resolved through support! It means a lot to me to hear how helpful my team has been :) - Emily, Head of Support

2024년 7월 24일

Kay was so helpful! She went above and beyond in helping us solve a coding issue by giving us clear instructions on how to go about resolving the problem.

This is Eden Hong Kong
홍콩(중국 특별행정구)
앱 사용 기간 6개월
답글 Orbit개 2024년 7월 25일

Thank you for the review! Will pass this feedback along to Kay :) - Emily, Head of Support

2024년 2월 27일

We have been relying on Wholesale Club for several years with little to no issues. I am particularly grateful for Orbit's support team. Multiple times now I have reached out and Kay has responded and gotten me the help I needed quickly and professionally.

Wholesale.TRĒhouse.com
미국
앱 사용 기간 대략 2년
답글 Orbit개 2024년 3월 1일

Thank you so much for using our app since 2022! - Emily, Head of Support

2024년 7월 3일

Terrible support. I've submitted multiple requests to the support team, as I keep getting an error from the app saying that

"Install error
There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP."

No one gets back to me. There is no live chat. It's been so long since I have submitted the request and I can see on the admin panel that they haven't even logged in, to check out the issue!

Sira Cash & Carry
영국
앱 사용 기간 5개월
답글 Orbit개 2024년 7월 4일

Hi - I'm sorry to hear you're having trouble getting in touch. We responded to your message yesterday with a fixed install, I believe our messages may be hitting your spam inbox. Please have a look there. Additionally, we do have live chat support, so please open your app and chat with us ASAP - we are online right now. Thank you! - Emily, Head of Support

2024년 5월 30일

Had an issue with wholesale clients stalling and getting an error message on check. Chatted with Alex and he fixed the issue right away.

SoulBursts
미국
앱 사용 기간 5년 초과
답글 Orbit개 2024년 6월 12일

Big thanks for your review! We're happy to know everything's working smoothly now.

- Will, Head of Development