리뷰 (753)

전체 평점
4.7
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2015년 3월 8일

Quite frankly, one of the best experiences I've had in talking with the support team. Very attentive to my issues with integration, and allowed modification to work with my current theme. I am glad Ive installed this app. Much cheaper than other options out there. Very happy with the outcome

Great job.

Umbrella Testing Supplies
미국
앱 사용 기간 대략 1개월
2023년 1월 26일

Poor customer service. So many glitches. Now all my thousands of custom prices have disappeared, causing much frustration amongst my customers.

Anne Sportun Fine Jewellery
캐나다
앱 사용 기간 2년 초과
2015년 7월 30일

So far, so good. Customer support has been A++++ and it has been working flawlessly. I switched to this one from another that was causing all sorts of problems and was unable to prevent backorders on wholesale orders. This does the trick.

Corner Housewares
미국
앱 사용 기간 대략 1개월
2023년 6월 23일

The orbit developers/support team has been crucial to our new site launch and setup! We have been so grateful for Kay and Alex’s help via email and chat.

We received fast, thorough, and thoughtful replies + real solutions! I felt very reassured knowing I had a direct line as we prepped for a new site theme launch.

Kay has also been super helpful in recommending other shopify apps to coordinate with our current suite to best meet our needs and just in making general shopify/ecommerce recommendations/sharing insights based on her experience. I felt confident in her expertise and So reassured!

I have been impressed with the simplicity of this app and backend setup, I now utilize them as a metric of comparison when looking for new apps for our store. Looking forward to continuing to learn and to try out Wholesale Club’s recommended integrations.

Thank you !

Diablo Organics
미국
앱 사용 기간 대략 1개월
답글 Orbit개 2023년 6월 28일

Wow I can't begin to express how thankful I am for you taking the time to leave this review. This is so detailed and it means a lot to me and our team. Thank you for the kind words!! - Emily, Head of Support

2018년 12월 4일

I've had a terrible experience with the customer service at Pixel Union. I had my websites redesigned and needed them to reinstall this app on the new theme for me. After charging me $75 ($25 per website), they then didn't respond to any of my follow up emails, and now 2 weeks later, I still don't have a functioning app. I have several wholesale customers getting very annoyed. Extremely disappointing service.

Sapling Child AU
오스트레일리아
앱 사용 기간 2년 초과
2017년 2월 6일

excellent app, and customer service. I tried a two other apps, and neither of them worked at all. Supple knows what they're doing, and they do it better than anyone.

Ebllashes
미국
앱 사용 기간 대략 1개월
2019년 12월 22일

i've had glitchy issues with this app since i installed it . Should have changed ages ago.. latest problem is that when i changed my theme it stopped working... Customers couldn't check out. And after contacting support .. they tole me they needed to adjust it to work with the new theme... Fair enough.. They did the . work and advised all was well. I relaunched with my customers but didn't work properly. This time I was advised that it was a conflict with another app. I deleted the other app.. and still not working.... Wholesale Cub now advise that its a result of left over code.. Checked that with developer.. no left over code... Advised Wholesale Club again... now I wait... No wholesale facility now for over 2 weeks.. busiest time of year :( Winning!!

Temple of the Sun Jewellery
오스트레일리아
앱 사용 기간 2년 초과
2021년 5월 13일에 편집됨

We have just installed the app, and so far so good and I have to say that the support I received from Kay was great! Helpful and super efficient.

By Contain
오스트레일리아
앱 사용 기간 2년 초과
2023년 2월 15일

L’ applicazione ha continui malfunzionamenti, attualmente il mio sistema di listini non funziona da 10 giorni, non ho avuto nessun riscontro con l’assistenza ne tanto meno un risultato, il mio canale di lavoro è inattivo da 10 giorni, tutti i clienti non possono accedere ai listini e non c’è niente da fare, senza parole

Biloak
벨기에
앱 사용 기간 2년 초과
답글 Orbit개 2023년 2월 22일

Ciao, ti abbiamo contattato per risolvere questi problemi e non abbiamo ancora ricevuto risposta. Controlla la tua email e rispondi il prima possibile! - Emily, Head of Support

2015년 10월 19일에 편집됨

Very good app and customer service very reactive...Exactly what i was looking for...Thank you

Aquaplantas
멕시코
앱 사용 기간 대략 1개월