리뷰 (789)

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2018년 12월 4일

I've had a terrible experience with the customer service at Pixel Union. I had my websites redesigned and needed them to reinstall this app on the new theme for me. After charging me $75 ($25 per website), they then didn't respond to any of my follow up emails, and now 2 weeks later, I still don't have a functioning app. I have several wholesale customers getting very annoyed. Extremely ...

Sapling Child AU
오스트레일리아
앱 사용 기간 대략 8년
2019년 9월 20일에 편집됨

Is this app still being supported? I haven't been able to upload custom prices in over a week. No response by email either.

Ejuiceswholesale
미국
앱 사용 기간 5년 초과
2024년 3월 21일에 편집됨

After uninstalling the Wholesale Club app it took Orbit four attempts at removing their left over code, each time leaving error after error until our variant selectors stopped working.

We gave Orbit every opportunity to fix the issue but even after our theme developer confirmed Wholesale Club was at fault they ultimately denied it.

Not only did we have to reinstall our theme and start again, it ...

Precision Audio
오스트레일리아
앱 사용 기간 거의 5년
답글 Orbit개 2024년 3월 21일

Hi! I'm so sorry to hear you had a challenging time after uninstalling our app. I can see that we've confirmed there isn't any code of ours present so this issue is unrelated ...

2022년 12월 29일

Terrible experience, the app does not work with large inventory stores. It gets stuck and partially works, not a reliable solution.

I wrote for a month to support asking for help, their startegy was to deny that their was a problem in the first place, and after weeks of back and forth of this I got tired and ended up switich to another app.

They take more than a day to reply. Our store sells 90 ...

Celovendo. Repuestos para celulares en Guatemala.
과테말라
앱 사용 기간 4년 초과
답글 Orbit개 2022년 12월 30일

Hi Javier! Thanks for your feedback. We care deeply about our merchants and always reply to every ticket - including the two requests you submitted this month. As a small ...

2023년 8월 17일

This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have ...

Lumiere Equestrian
오스트레일리아
앱 사용 기간 4년 초과
답글 Orbit개 2023년 8월 18일

Hi there! I'm so sorry to hear you're frustrated with our current incompatibility with Shopify Markets. This is something our Product team is currently investigating to find ...

2020년 7월 6일

This app used to work very nicely. They did some udpate 2 weeks ago to their app, and is not working correctly in our shop anymore. They don't give us estimate time to fix. It has hit us in sales with our wholesale customers. Hope they fix asap.

Cocotli
멕시코
앱 사용 기간 대략 4년
2021년 2월 9일에 편집됨

This app is extremely unreliable and a complete pain, we would not recommend it to anyone serious in wanting to offer wholesale pricing. Everything we do something with prices it causes problems, it basically constantly fails to provide customers with discounted pricing, which is the whole point of the app, leading to frustration for both our customers and us. We will be looking to either open a ...

ZedLabz
영국
앱 사용 기간 대략 4년
답글 Orbit개 2021년 2월 9일

Hi again, just received your update. The email I sent you was to the account owner email address on file, it's the only one we have access to. Please have a look there and ...

2020년 12월 22일에 편집됨

Really disapointed.
I am trying to have help since week and still no answers and I m paying the monthly fee meanwhile while the app is not active.
I've been asking maybe 10 times to set up on my new theme and nothing...
Hope they will answer me, now I am writing here !!

MACKEENE
프랑스
앱 사용 기간 3년 초과
2019년 10월 10일

Customer service? not so much,
the app have complicated installation,
Not like all the other apps install Pay and go,
Payed for additional things you need to pay outside of shopify platform
and still after i install and pay $100 more the the custom pricing , non of the app features work yet,,,, Days of waiting and try to fix so simple thins,

i wish i know this will be so much hassle to do

MyGadgetShops
미국
앱 사용 기간 3년 초과
2020년 2월 26일에 편집됨

We installed this app in a test shop to try it out, and after being happy with how it works we are now busy installing it into our live shop.

But you need a lof of patience with this app because support is really slow and a lot of times they don't read your question properly. This means that most questions sent to support will take a couple of days to get a proper answer, mostly because it has ...

Flawedbrand
네덜란드
앱 사용 기간 대략 3년
답글 Orbit개 2020년 2월 27일

Hi there — it looks like some of your emails caught us over the weekend (outside of business hours) so we apologize for the delay. The app does have an automatic installation ...