B2B Wholesale Hub
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Very helpful, I tried for months to fix a problem myself and after speaking to a rep within minutes my wholesale problems were beggining to be solved. Thank you so much for all your help.
I had an issue with our GA4 order tracking and their support team was amazing. They were super responsive and helped me fix it right away. While I'm still learning the app itself, their excellent customer service makes me confident I'm in good hands.
Thank you so much for sharing your positive experience!! We appreciate you 🙌 - Emily, Head of Support
This app is a real lifesaver for my business where I offer both wholesale and distributor discounts. The support staff is always quick to respond to make sure that I've got everything set up just the way I need it.
Aw I'm so glad to hear this, thank you for sharing! We are always here for you! - Emily, Head of Support
Jack and the team have been very helpful in what little issues there were while using the app. The app is a good alternative of shopify plus (ofcourse there are some limitations imposed by shopify). Its very easy to use and the price syncing is relatively quick even for a store with a large catalogue as us.
Overall very helpful with the app and the support :)
Thank you so much for this detailed review! I really appreciate you sharing your perspective on our app being an alternative to Shopify Plus. - Emily, Head of Support
Excellent app. Does exactly what I need it to do to offer wholesale pricing to my wholesale customers. Support is excellent - really quick to assist via chat.
Thanks so much for leaving this review, and for chatting in!! - Emily, Head of Support
We had an issue where our wholesale discount was not being applied consistently to every order. The support team at B2B Wholesale responded quickly, identified a conflict within our cart setup, and resolved the issue efficiently. Communication throughout was clear, and the feedback provided was genuinely helpful in understanding both the cause and the fix. Very pleased with the level of support and technical knowledge shown.
Thought we had some problems with the Wholesale Club app, their support is fast and efficient (thanks Jack, Alex and Emily) and helped us find out the actual cause (which was a Shopify update to the Markets settings). Do be aware that Shopify's in-built multi-currency stuff is not supported, so all your markets need to have the same default currency if you're selling to multiple countries. We use a separate 3rd party app called BEST Currency to display converted currencies to international customers, that does seem to mostly cooperate with Wholesale Club.
Update 2024-Aug-27 - had some minor issue with a discount code not automatically syncing. Contacted them and it was fixed in 10 minutes. 10/10 customer support
Update 2026-Mar-26 - Shopify broke stuff as they love to do, Jack fixed it very promptly.
It was my pleasure!! Thanks for leaving this review! :) - Emily
Great app for wholesale, custom prices for different tags is great, wish the discount codes were still available but the app makes up for it. only small issue, uploading, csv can be tricky... for us it works great when using google docs, but so not much when using excel, (although this may be a "user error") Service is always excellent...
I appreciate you leaving this review! We pushed an update to our Custom Prices feature recently that resolves the issue with Excel, so you shouldn't experience this problem anymore! - Emily, Head of Support
We have been using B2B Wholesale Hub for years now. It is always stable, provides flexibility, and has great tech support. I recommend that app if you want to offer a B2B option on your site.
Thank you so much for these kind words - and for using our app since 2017!! We really appreciate your commitment to our product :) - Emily, Head of Support
If you need to do custom pricing or net terms with your customers, B2B Wholesale Hub is the app to use! Their team is always ready to help with any issues especially when you are switching themes. They make it seamless and ready to go!
100% recommend, best app on Shopify!
Wow, I can't thank you enough for saying such kind words about our app and my support team. It truly means a lot. Thank you! - Emily, Head of Support