Omtaler (755)
Raffiner
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Etter vurdering
The app works great, just as described. However what truly blew me away was the support and customer service. I needed a lot of troubleshooting and customizations due to unrelated issues, and the team was always super responsive and helpful, and always went above and beyond to try to help. They never lost patience with me even though I would have deserved it. Ten stars!
App works like promised. Customer service was prompt and professional.
We use custom pricing - upload was simple.
Would recommend this app highly.
Quite disappointing, and a huge waste of time.
So we installed this app, to integrate with our trade store, but the most basic feature are not in this app.
We paid $100 for the additional feature of adding discount for bulk orders, however, this does not work per collection... It only works for the whole store, so you can't separate your catalog at all. (This is actually quite funny, since by default, you can offer automatic discounts to customers based on specific collections or products in shopify...)
We then paid another 100$ for the feature of adding discounts to tagged products. However, this ran into severe issues, and it bugged out the app, since our customers have different tags based on which brand they have a trade discount for.
The support overall is also extremely slow, we purchased some themes from them, because they look great, but they are quite a few issues each time, and theme support is even slower!
It can easily take up to 5 days for you to get a reply about an issue, which just results in a crazy amount of lost time for apps or themes that don't work.
Good support. I've used for two different stores now. App is very helpful.
So far this app has been everything we wanted. No duplicate variants, easy to assign tags, very responsive help. Have seen no issues yet.
Will probably try more of the add-ons once more time has passed.
We have tried other apps for our wholesale application, and have always had issues with them. This one saves us time and no need to worry about extra variants. Marius has been great to work with!
Just in trial mode still, but so far with all of the tests that I have done, it was worked great. The team at Pixel Union has also been a huge help with a few things that I wasn't sure how to do. Great customer service and a quick response time!
Love the App so far! Superb Customer Service! They were very quick to respond and always super helpful and friendly!
Kay was very responsive and helpful. Not every app is perfect, but the help that was received was great! Any questions I had was answered along with any issues.
I'm happy to hear this, thank you for sharing! - Emily, Support Lead
The support team at Wholesale Club is over the top! Paige is very knowledgeable and she replied all the requests promptly. She also proposed suggestions on how to address some of the features we needed (that was not directly offered by the platform). She even contacted the devs team to adjust some of the UX issues I had.
Thank you so much for leaving these kind words! It means a lot to me. I will be passing along to Paige!! - Emily, Head of Support