Omtaler (750)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 86 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 0 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
9. februar 2023

Die App ist einfach zu bedienen und macht was sie soll. Der Support ist sehr gut und reagiert sehr schnell! Ich bin sehr zufrieden!

Feel Premium Kinesiotape
Tyskland
2 dager bruker appen
Orbit svarte 9. februar 2023

Vielen Dank! - Emily, Head of Support

Redigert 5. desember 2022

Support is terrible, as far as my experience has gone its only an email support which in my opinion is utterly useless, when issues come up you need them fixed now, a chat support or even better a person to talk you through problems would be ideal. Integration has been very difficult for me and it doesn't seem to work very well on the site, I wouldn't recommend this app, my experience has been very poor from the start. To your point below, asking people to pay more money if they need help is fairly poor in my opinion. I have been going through emails back and forth for a week now with your staff trying to organise this app. We could have sorted all this out in a 10 minute conversation or on chat support. However if i pay more money you will help faster?

FORM WORK WEAR
Australia
Rundt 2 måneder bruker appen
Orbit svarte 1. desember 2022

Hi! We do have chat support available on our Premium plan, and we do offer a program called CoPilot that offers 1-on-1 video chat onboarding. We have very prompt email support (for free) as well. I'm sorry you've been having trouble, I've responded to your email to address your concerns - please check your inbox and reply to me ASAP. Thanks! - Emily, Head of Support

31. mars 2023

It took a lot of time to work around the app to get it to work. I'm still testing so I can't say yet. But this review, I give 5 star for the great customer service by Kay! Kay has been super helpful and answered all of my questions very promptly. I always see people review about these things but this is the first time I ever connected with such an amazing CS.

I dropped 1 star because it's pretty difficult to set up the thing and testing took a lot of effort..

I'll be back to revise the review if the app itself fails me. :X

RJ Legend
USA
Rundt 1 måned bruker appen
Orbit svarte 3. april 2023

Thanks for this review! I hope everything continues to go smoothly :) Please reach out to support@orbitapps.com if you run into any issues going forward! - Emily, Head of Support

17. juni 2023

The app was a little buggy, but the team helped troubleshoot and it works perfectly now! No other app comes close to this

Ember Body Jewelry
USA
1 dag bruker appen
Orbit svarte 21. juni 2023

I'm so glad to hear everything is working well for you! Thanks for the review :) - Emily, Head of Support

13. november 2020

i never used this app and i was still charged, i just want my money back and i feel like im being sent in circles with shopify to get it. Can you help

Haus of Headwraps
USA
Rundt 1 måned bruker appen
Orbit svarte 13. november 2020

Hello! We weren't able to locate a previous refund request from your team, so sorry for any confusion. We have now placed a refund request with Shopify, and sent you an email to confirm this - please have a look on your end and let us know when you've received this. Thank you!

Redigert 14. juni 2023

This app is TERRIBLE - $69.00 a month and nothing works, no one responds to you, absolute WORST app and WORST customer service Ive encountered on Shopify Apps store - FIND another app, avoid this one

I got all the messages, all the emails they did not go to spam, - was just cut and paste of links, never responded to my queries, was so frustrating. Glad Ive deleted this app and will find one that actually works

Tuhi Stationery Ltd
New Zealand
28 dager bruker appen
Orbit svarte 14. juni 2023

Hi there - I'm so sorry to hear you're frustrated. We've responded a couple of times over the past few days to your messages. If you aren't receiving them, can you check your spam folder? I'm sending you another response now, please respond ASAP! - Emily, Head of Support

20. april 2023

It has taken some doing to get everything working properly, but Paige from Orbit help has been very helpful in shepherding coding fixes through the process. Hoping to launch tomorrow!

We especially like the ability to use Wholesale Club on POS.

Halter Ego®
USA
27 dager bruker appen
Orbit svarte 20. april 2023

Thank you so much for this review! I'll be sharing this feedback with Paige as well :) - Emily, Head of Support

15. november 2020

We wanted to use this app on our website to provide wholesale pricing on certain styles. However, we will not be able to show wholesale only styles on site, another app will be needed to filter this through. We did not end up going ahead with Wholesale Club but their customer service was great and very helpful. (Thanks Rob!)

MVN
Australia
26 dager bruker appen
13. juni 2022

really disappointed with the features of the app, firstly it doesnt offer customised text at checkout to say shipping rate. secondly, it doesn't offer customisable shipping rates at checkout for customers and for wholesale orders which charge GST as an extra this app does not provide that either, all features of wholesale orders this app does not feature. for the price its really disappointing. its a very basic app, do not recommend.

Olivia Jean
Australia
Rundt 1 måned bruker appen
11. mai 2021

If you install the app and don't have any issues then great, however if you have issues and need help the support takes forever to help you.
Looking at other reviews for this app, other people are having issues with getting the support to help. I will choose an alternative app for the same solution.

Yoga Studio Store
Storbritannia
25 dager bruker appen
Orbit svarte 11. mai 2021

Thank you for your patience while we investigated the issue you were experiencing. We have responded to your messages, please check your inbox!