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Good App, so far I'm still in the testing phase. The support is very good although I would like little faster response. Congratulations Pixel Union.
I've just gotten started with this app but they have been really responsive and helpful so far! Quick turnaround on requests and well-integrated with my theme.
Thank you very much for your review!! - Emily, Head of Support
I installed this app because I need to integrate with 3rd party inventory management software and I didn't like the way that other apps needed hidden variants to work. I'm not a huge fan of the discount codes that this app had to create but once I got my head around that I was (am) really happy. It works, the support is great, and the installation was taken care of very easily. Recommended!
The discount display is easy to read and very easy to set up.
The support team was very generous with any problems, which is also highly appreciated!
There are some issues with the price display if you have some incompatible apps installed, but other than that, it's great.
Thank you for leaving us this review! - Emily, Head of Support
Really fast and knowledgeable customer support. Thanks Alex!
Thank you so much! - Emily, Head of Support
Great app, does what you want it to do, and the support team were very helpful.
I really appreciate you leaving us this review, and for using the app! - Emily, Head of Support
Thank you for the 5 star rating! - Emily, Head of Support
I love the experience of using this App as a part of our Store Checkout Process! Alex is super helpful when it comes to delivering support over live chat. Highly Recommend!
Aw thank you so much for this great feedback about our live chat! - Emily, Head of Support
Alex hopped on to help me out and was super cool. They managed to get me sorted after I got stuck trying to setup a reinstall for a new theme, and gave me some tips moving forward on how to fix it myself if I need to. Also they're just fun to chat with. Keep up the great work Alex :)
Wow I'm so glad to hear that Alex was so helpful!! Will definitely be sharing this positive feedback with them :) - Emily, Head of Support
Great onboarding experience. Kay helped me understand some best practices for our theme and was very communicative throughout the process. Great support goes a long way. We’re excited to add this app to our stack!
Thanks for leaving this review! Will definitely be sharing this feedback with Kay :) - Emily, Head of Support
Great support- app is working well for my needs
I'm so glad to hear this, thanks for sharing!! - Emily, Head of Support
Super application qui fait très bien ce qu'on attend d'elle. Et super support en ligne avec une aide adorable et très réactive !
Merci! - Emily, Head of Support
work well and very quick resoponse on questions. The cusomized pricing works reall well for our needs, and the product visibility feature works well too!
I'm glad to hear you've been pleased with our product visibility feature!! It means a lot to me to hear this positive feedback :) Thank you! - Emily, Head of Support
Easy to setup and they have amazing customer support. They responded and solved the encountered problems extremely quickly.
Thank you!! - Emily, Head of Support
The Wholesale Club app is the right app we need for our business. The Customer help team is very proactive in addressing your issues. Thank you team for always being so helpful!
Thank you so much for this review! - Emily, Head of Support
浏览器直接卡死了,点任何菜单或地方都直接无反应。正在寻求帮助,但不知道该怎么解决,看着功能挺好的,我也非常想使用,可是安装之后仅仅只是加了一个discount,在想试用其他功能就完全点不动了,而且我尝试了很多次都是如此。
I'm so sorry to hear you had trouble with the app. Our records indicate this was an error on Shopify's end. I've reached out to you via email with more information, please check and respond ASAP! Thanks! - Emily, Head of Support
L’ applicazione ha continui malfunzionamenti, attualmente il mio sistema di listini non funziona da 10 giorni, non ho avuto nessun riscontro con l’assistenza ne tanto meno un risultato, il mio canale di lavoro è inattivo da 10 giorni, tutti i clienti non possono accedere ai listini e non c’è niente da fare, senza parole
Ciao, ti abbiamo contattato per risolvere questi problemi e non abbiamo ancora ricevuto risposta. Controlla la tua email e rispondi il prima possibile! - Emily, Head of Support
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
We are still setting up our store and Kay has been so prompt with sorting out any issues we have had. Great experience so far!
Thank you for sharing! - Emily, Head of Support
Wow! After using Wholesale Gorilla then switching to Wholesale Club?? Wholesale Club was very helpful. and available.
Wow I'm so glad to hear this! Thanks for the glowing review :) - Emily, Head of Support
Support was great in getting us setup with a theme that has a lot of pieces and is definitely not standard. Great value and takes care of 4-5 apps worth of features. Product visibility, wholesale discounts & and all the goodies.
I really appreciate you sharing this! I'm glad to hear you're using our newest feature, Product Visibility :) - Emily, Head of Support
We were having a small issue with products still showing up that had been deleted. The customer service was excellent and resolved our issues very quickly. Would definitely recommend.
I'm happy to hear our Support team was able to assist you. Thanks for recommending Wholesale Club! - Jamie, Product Manager
The support team at Wholesale Club is over the top! Paige is very knowledgeable and she replied all the requests promptly. She also proposed suggestions on how to address some of the features we needed (that was not directly offered by the platform). She even contacted the devs team to adjust some of the UX issues I had.
Thank you so much for leaving these kind words! It means a lot to me. I will be passing along to Paige!! - Emily, Head of Support
App is great - super easy to use, saved a lot of dev time. Very fast and helpful support team. Thank you!
I'm really glad to hear you've had such a positive experience! Thanks for sharing :) - Emily, Head of Support
Great improvement on previous apps used for wholesale and discounting. Much better than bold apps. Very helpful and response time very good.
So happy to hear this, thank you for sharing!! - Emily, Support Lead
I am at the early stages and developing a sales model for our process. What I liked about this app was that it seamlessly blends the retail experience in with the wholesale experience, so that a customer could in theory move from one to another with no change in experience. Equally I can move a Wholesale customer from one set of prices to another by simply changing a tag. A customer is tagged and all of the pricing on your site shifts to reflect their particular pricing - so change the tag and you change the pricing - Very Easy! The volume discounts offered allow me to work across both retail and wholesale to provide volume incentives and I am about to try their net terms option - again making it easier to work with wholesale customers. The Orbit team have been quick to get back to me. I am still learning but the benefits above were enough to swing it for me. I have asked that the team provide greater options for shipping allowing me to provide it after a certain spend, for different types of customer, so that I can further incentivise purchase behaviour. I hope that this will come in the future. My challenge with the apps have been to work out how to use bundles with this app, because they all want to control the cart. The solution I found was to select a bundle app which creates a product and thus is not competing with Wholesale Club for control of the cart - bundle kit seems to work well in this regard. If you like what I have found out - give it a go!
Wow I'm blown away by this thorough review. I am so grateful you took the time to share these kind words. I can't thank you enough! So glad to hear the app has worked so well for you :) - Emily, Support Lead
Best app for setting up wholesale - from small business to enterprise level ones. Easy to use, great logic, and the staff are willing to raise feature updates. Support staff is so helpful and professional. Shout out to Kay - she has been very responsive and goes above and beyond.
I'm so happy to hear this, thanks for sharing! - Emily, Support Lead
So far so good. Rob was helpful in implementing this. I just downloaded this a week ago so haven't really tried it, but will update this review when I do
Glad to hear things are going well so far! Thanks for sharing :) - Emily, Support Lead
This app is very simple to use. During set up I had some questions and the customer support was quick to respond and very helpful. Even months later they continue to offer great service.
Thank you for sharing! Happy to hear you had a positive experience :) - Emily, Support Lead
I love how simple everything is and how helpful James was throughout the process of installing WC into our site!
Thank you so much for the kind words!! I'll pass this feedback along to James :) - Emily, Support Lead
Fantastic App, amazing guidance and support on installation and add ons. Rob was fantastic and very helpful.
I appreciate you sharing these kind words! - Emily, Support Lead
Amazing and quick support from the Pixel Union team! Rob was super helpful fixing the issue. Really appreciate the ease of using this app.
Thanks so much for sharing! I'm happy to hear you had such a great experience with Rob :) - Emily, Support Lead
The Wholesale Club app is a great alternative for the B2B option within Shopify. The discounts are a little bit limited, but that is not the app's fault, it's the Shopify platform.
Every time we have doubts/questions the team is very helpful and prompt to help. I highly recommend it.
Thanks so much for sharing! I really appreciate you taking the time to share your thoughts here. All the best! - Emily, Support Lead
I had a question about this app and contacted the developer Pixel Union.
A person named James replied very kindly every time.
It's an app that you can use with confidence, thank you!
We appreciate the review! I'll pass this feedback along to James :) - Emily, Support Lead
If you need a setting for wholesale customers, Pixel Union's Wholesale Club is the answer. Great features and nice service! Highly recommend.
Thanks so much for the kind words! - Emily, Support Lead
The app performs changes to your theme.
If you have the free Shopify themes maybe its ok. For the paid and advance themes you better STAY AWAY! they make changes to your theme that effects the load speed and performance. can't remove their changes so be aware.
I'm sorry to hear you're frustrated. This isn't true—you absolutely can remove the code from our app. In fact, we'll remove it for you. Please feel free to reach out to us if you need assistance with this! - Emily, Support Lead
YES,This is what i want!The customer service responded promptly and helped me solve the problem!Kay Very Professional!
Thank you for the kind words! - Emily, Support Lead
I used this app to discount each customer group. This app is really useful and the customer staff is really kind. They always do their best when I require or ask something. (The staff name is Kay in my case) I super recommend this app!
Thanks so much for this review! - Emily, Support Lead
Took a while to get the app up and running as it wouldnt work with other apps and we had to wait for those app's developer's to delete the code. Now its up and running its working great! And the support from Wholesale club has been brilliant
Glad to hear it's up and running! Happy for you :) - Emily, Support Lead
Sensational support from Kay and great app functionality - exactly what we were looking for. Wholesale Club is like the "poor mans" Shopify Plus. I say this in a good way because your getting core Plus function (wholesale pricing) without the plus cost or plus commitment. Customization of the app took less than 24 hours thanks to the great support (thank you Kay). Highly recommended if your looking to create B2B pricing, run a VIP program (using tags), build a B2B ordering process using Shopify (fully automated, or automate as much as you want). This is exactly what we were after and its works a treat. Thank you Pixel Union (the company), and thank you Kay (the person)
Thank you so much for this detailed review! I'm so happy to hear our app is working so well for your store! - Emily, Support Lead
We use the Wholesale Club app for exactly whats it's meant for, to sell our products at wholesale pricing to our retail buyers. Works good, the quick order form helps retailers place orders quickly when they know what they want, the net30 terms is industry standard and a must have for us. It keeps tracks of current and past orders easily. If you are used to fulfilling orders in Shopify this is a walk in the park to use. Just tag customers with the appropriate tag for their discount and the rest happens. Allows tax exemption for resellers. Not much negative to say, Pixel Union has been responsive to any questions and quick to set it up for us. I would recommend this app for anyone selling wholesale or who wants custom discount pricing for those cherished return customers.
Thank you for this detailed review! So glad to hear this is having an impact on you and your business :) - Emily, Support Lead
Installation was quick and easy and Wholesale Club is all in the style of my website which I thought was important. There was plenty of time to try out the app and I asked support a few times for explanations. They were patient and explained everything in a simple way and even helped me to adjust some of the general settings.
Glad to hear we were able to get things sorted out for you! - Emily, Support Lead
Awesome customer service - quick and very responsive. Was able to figure out issues with my custom theme in a few days.
Thanks for the review! Happy to hear things are going well :) - Emily, Support Lead
It takes a little while for them to add the code to a custom theme that is not immediately supported by their app. But once they finish setting it up for you, everything becomes easier to manage and give your customers custom prices without having to move virtual mountains. Would definitely recommend to other online store developers to implement on their websites
I really appreciate this feedback, thank you for sharing! - Emily, Support Lead
Solid APP and Good Support. Does exactly what we need. The team was vvery helpful. Recommend this app to others. Thanks!
So far working with Pixel Union has been great. Travis and Patrick have been very responsive and helpful in getting us set up to use the Wholesale App. We are refocusing our site to prioritize our Wholesale customers and this App seems to have everything we need. We are just waiting to install some of the additional features like Custom Pricing so we can start using it. I'll write another review when we test everything out!
Awesome function and perfect support. Really easy setup. Highly recommended to new users with tier price
The app does exactly what we want it to. We had a few hiccups when Shopify updated their security, but the customer service was great and addressed every issue promptly. Would highly recommend.
Super support! The Wholesale club support is absolutely amazing. We had some issues with the setup and incorporating the app in the theme but Paige has bent over backwards to make sure all would be working properly. Really appreciate the support and quick response times. We called on her a lot and she was always happy to help!
The app is really good to give customers personal automatic discounts as Shopify itself does not have the proper tools for this. The app also lets you choose if customers can use discount codes in combination with their personal discount which was important to us. The only minus: it does not work well with some other apps like product filter and you have to switch the checkout settings to basic. For that it should be a little under the five star rating but the support was so good I could not give anything else but 5.
We really like how this app handles wholesale discounts. The support has been really stellar as we worked through using the app and getting it to work within our site. Great experience!
It meets the requirements that I need to apply in my store and I had details with the App but the support has helped me to solve it in a good way, highly recommended.
Top service! And fantastic app. Its worth its money just for the service, but the app itself is doing everything i needed and more!
Our US store uses this app for our wholesale prices. We are extremely impressed with their customer support! Superb! Fast response with tailored solutions.
This app is amazing, can do a lot of customization for my wholesale customer, The best part is the support team, they are quick and supportive every time you need them.
i never used this app and i was still charged, i just want my money back and i feel like im being sent in circles with shopify to get it. Can you help
Hello! We weren't able to locate a previous refund request from your team, so sorry for any confusion. We have now placed a refund request with Shopify, and sent you an email to confirm this - please have a look on your end and let us know when you've received this. Thank you!