Recenzje (748)
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Worked with Kate for a month but couldn't overcome a fatal issue when transitioning from the cart to the checkout. If you have more than 8 or so wholesale discounted products in your cart, you receive a shopify 'something went wrong' error page when trying to get to shopify's checkout page. Shopify's checkout times out waiting for information to pass through B2B's server. I was very patient working with Kate and she tried to have the developers change the polling but we never got past the error and I removed the app from our store.
Hi Grant, I'm really sorry to hear this review! That invoice error is rooted on Shopify's end and is unfortunately not within our control. We do have a fix that we have been working to apply to your store. It's difficult to test hence a bit of a back and forth. I appreciate your patience throughout this and should you wish to reinstall, I'll get this resolution to the finish line for you. - Emily, Head of Support
Great customer service. Helped with some custom code we needed so that their app would work with our website. We have very complex pricing structures for different wholesale groups, plus we often need to check these customers out on POS. This app does it all. Please note, however, that wholesale customers will not be able to use other discount codes.
Thanks so much for sharing this review, I appreciate you taking time out of your day to leave it. Glad to hear you're using it on POS too! - Emily, Head of Support
In terms of the app, it was a bit confusing at first on what I was able to do, but the support has always been fast and informative. There's proper explanation of the issues and how to resolve it.
I'm happy to hear you were able to get your concerns resolved through support! It means a lot to me to hear how helpful my team has been :) - Emily, Head of Support
We have been relying on Wholesale Club for several years with little to no issues. I am particularly grateful for Orbit's support team. Multiple times now I have reached out and Kay has responded and gotten me the help I needed quickly and professionally.
Thank you so much for using our app since 2022! - Emily, Head of Support
Wholesale Club is easy to use and they have a great customer support team.
Thank you so much for this review! I really appreciate it :) - Emily, Head of Support
Product works as described. The Support was fantastic and quickly resolved an issue we were having on our site.
Thank you so much!! - Emily, Head of Support
I love the experience of using this App as a part of our Store Checkout Process! Alex is super helpful when it comes to delivering support over live chat. Highly Recommend!
Aw thank you so much for this great feedback about our live chat! - Emily, Head of Support
Installing the app and simply duplicating the theme allowed the sale prices to be displayed on the product list page and made the payment settings smooth, which was very helpful. The ability to set detailed discounts for customer tags and collections, as well as add extra fees such as shipping, felt highly versatile. Even when a minor error occurred, contacting support for investigation and correction made the implementation smooth, and I thought it was very good.
I really appreciate you taking the time to leave this review, the detail is so kind! Glad to hear it's been such a positive experience for you! - Emily, Head of Support
This is the best B2B app because of the flexibility and complete integration into your Shopify store - no separate sign in is needed. Their customer support is top notch and incredibly helpful and responsive. Highly recommend.
I really appreciate your kind words about my team!! - Emily, Head of Support
Awesome! Great customer service and support!
Thank you so much! - Emily, Head of Support