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Kay was amazing . I’m not so tech savy. So she took care of everything , even sent videos of my own shop to help me to understand. Customer support deserves a special mention. Whenever I’ve had questions or needed assistance, the support team has been incredibly responsive and helpful. It’s clear that the developers value their users and are committed to providing a top-notch experience.
Overall, the Wholesale Hub app is an indispensable tool for anyone involved in the wholesale business. It simplifies purchasing, improves efficiency, and offers tremendous value. I highly recommend giving it a try!
Thanks for your kind words, and for using Wholesale Hub to run your wholesale business! Providing great customer service to our merchants is incredibly important to us, so this is wonderful for the entire team to hear, especially Kay.
- Danny, CEO
Great app. Does exactly what we needed but more than that the support is unparalleled. I really can't express my gratitude enough to the team for getting my stores up and running with customization.
I'm so happy to hear this, thanks for sharing such great feedback about my team! - Emily, Head of Support
This app is very useful for stores that need wholesale accounts on their site but cannot use or upgrade to Shopify Plus.
They are quick to respond using their chat directly integrated to the app. Alex was quite helpful and ensure to help you resolve any issue to the best of their ability.
I super appreciate this review, thank you for sharing!! - Emily, Head of Support
Very fast and great support
I'm so happy to hear this, thank you for sharing! - Emily, Head of Support
This app was the solution we needed to offer multiple price tiers for B2B sales. After many months we discovered a bug on our site and their team figured out the problem and fixed it within a day. I am gratified to be working with a company that knows how to support their customers!
Thank you so much! I appreciate your kind words about my team! - Emily, Head of Support
Wholesale Club has been very good and straight forward for setting up and streamlining out B2B. There are a few more custom discount features that we'd like to be able to use but we communicated this to the Orbit team and they seemed to seriously consider them for future addition.
The customer service has been great! Very fast to respond and sort out any bugs.
Thank you so much for this review! I am glad to know that our desire for feedback and opportunity to grow is clear to our merchants :) - Emily, Head of Support
Kay was very helpful with support and the app works flawlessly.
So glad to hear this, will be passing this feedback along to Kay! - Emily, Head of Support
Very helpful customer support. they answered all my questions and helped me understand how to solve the problems I was dealing with. they offer many solutions and help me to understand what they are doing to fix things rather than simply fixing them.
Thank you for leaving us this review! - Emily, Head of Support
We've been using this app for our B2B solution for seven years. Wholesale Club has offered compelling features to allow a seamless ordering process for our wholesalers. Their responsive tech support has been valuable in quickly resolving issues, such as making adjustments to the app to be compatible with Shopify changes. I would recommend this app for small businesses looking for an effective yet affordable B2B solution.
Aw I really appreciate you leaving this review, thanks for your kind words! - Emily, Head of Support
Jack and the team have been great. Extremely fast response time, even faster time completing updates. Overall great app, and great team that stands behind it. Would recommend!
I'm so glad to hear this! Thank you :) - Emily, Head of Support