Recenzje (791)

Ogólna ocena
4,7
Liczba recenzji z daną oceną
  • 86% ocen to oceny z 5 gwiazdkami
  • 6% ocen to oceny z 4 gwiazdkami
  • 0% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 6% ocen to oceny z 1 gwiazdkami
5 czerwiec 2024

App works great and their tech support is amazing! Very quick to respond and get any issues I have (usually my own doing), resolved.

Spray Center Electronics
Stany Zjednoczone
12 miesięcy korzystania z aplikacji
Orbit odpowiedział(a) 12 czerwiec 2024

Appreciate the kind words and the review! Glad we were able to get everything sorted in short order.

- Will, Head of Development

25 kwiecień 2024

Wholesale Club has been very good and straight forward for setting up and streamlining out B2B. There are a few more custom discount features that we'd like to be able to use but we communicated this to the Orbit team and they seemed to seriously consider them for future addition.
The customer service has been great! Very fast to respond and sort out any bugs.

Setrab USA | susa
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
Orbit odpowiedział(a) 29 kwiecień 2024

Thank you so much for this review! I am glad to know that our desire for feedback and opportunity to grow is clear to our merchants :) - Emily, Head of Support

15 luty 2024

The B2B Wholesale Club app is pretty straightforward, and offers us the ability to apply discounts with different tags, which is just what we need. What sets this app apart from others is the customer service.

This past week alone, I have been on chat with Alex numerous times. The patient, understanding, efficient service I received on each occasion is unlike any other. Alex navigated my questions about this app (and others due to compatibility) with experienced swiftness and was able to tell me exactly what I needed to do to ensure they could fix something on their end. I asked if I could please provide feedback, I am THAT impressed with the customer service I received. Shout out to Jack too, who followed up through email. Thank you!

Knit Collage
Stany Zjednoczone
Około 6 lat korzystania z aplikacji
Orbit odpowiedział(a) 22 luty 2024

Wow this is such a sweet review, thank you so much for leaving it!! I really appreciate the kind words you've shared about my team. It means a lot to know our support is providing such value. Thank you again!! - Emily, Head of Support

3 maj 2024

This app was the solution we needed to offer multiple price tiers for B2B sales. After many months we discovered a bug on our site and their team figured out the problem and fixed it within a day. I am gratified to be working with a company that knows how to support their customers!

HUG Hydronics
Stany Zjednoczone
Prawie 2 lata korzystania z aplikacji
Orbit odpowiedział(a) 8 maj 2024

Thank you so much! I appreciate your kind words about my team! - Emily, Head of Support

28 luty 2024

We've been using this app for our B2B solution for seven years. Wholesale Club has offered compelling features to allow a seamless ordering process for our wholesalers. Their responsive tech support has been valuable in quickly resolving issues, such as making adjustments to the app to be compatible with Shopify changes. I would recommend this app for small businesses looking for an effective yet affordable B2B solution.

Road Runner Bags
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
Orbit odpowiedział(a) 1 marzec 2024

Aw I really appreciate you leaving this review, thanks for your kind words! - Emily, Head of Support

11 styczeń 2024

We've been using the B2B Wholesale Club app for multiple years now and it is a great way to manage multiple levels of pricing for multiple customer types and product groups. It's what I would call 'Advanced Pricing'. We actually had an issue where our customers were experiencing a failed page, but it was due to a change Shopify made. The support team at Orbit found the issue and implemented a fix quickly. Therefore, it's a great product with awesome support.

Keco Tabs
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
Orbit odpowiedział(a) 12 styczeń 2024

This is a great review, thank you so much for sharing! - Emily, Head of Support

Edytowano 16 sierpień 2024

Great customer service. Helped with some custom code we needed so that their app would work with our website. We have very complex pricing structures for different wholesale groups, plus we often need to check these customers out on POS. This app does it all. Please note, however, that wholesale customers will not be able to use other discount codes.

UPDATE: Customer service always excellent. They have always responded fast. We have contacted them a lot over the past year because of our changing needs. They always put in the extra work to get to the bottom of any problems we have run into.

Holy Trinity Church Supplies & Bookstore
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
Orbit odpowiedział(a) 23 luty 2024

Thanks so much for sharing this review, I appreciate you taking time out of your day to leave it. Glad to hear you're using it on POS too! - Emily, Head of Support

28 marzec 2024

Very helpful customer support. they answered all my questions and helped me understand how to solve the problems I was dealing with. they offer many solutions and help me to understand what they are doing to fix things rather than simply fixing them.

SmokeHouse Distribution
Stany Zjednoczone
Prawie 3 lata korzystania z aplikacji
Orbit odpowiedział(a) 2 kwiecień 2024

Thank you for leaving us this review! - Emily, Head of Support

20 marzec 2024

Easy to use app that has worked well for our business. Customer support is great– the team has been quick to respond and help solve any issues.

Ave Home
Stany Zjednoczone
Ponad 5 lat korzystania z aplikacji
Orbit odpowiedział(a) 22 marzec 2024

I really appreciate you sharing this! Thank you! - Emily, Head of Support

17 maj 2024

The whole team was super friendly. Onboarding was seamless and I had wholesale orders coming through in less than 48 hours.

One59
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
Orbit odpowiedział(a) 21 maj 2024

Thank you so much! I'm really glad to hear this! - Emily, Head of Support