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Had to contact Orbit as we needed a bit of help with the re-install after a Theme upgrade. Enter Kay who was fantastic in guiding us and also super proactive in suggesting a couple of little tweaks to the layout and net terms checkout. Response / turnaround time was really quick, totally 5 star service.
Thanks for your feedback. We're in the process of re-evaluating the upfront costs of the feature add-ons, so I appreciate you sharing your thoughts! - Emily, Support Lead
I share wholesale sales on the retail page. And this app is the best app on my site! Most other wholesale apps offer discounts only for certain percentage. But I wanted to apply a different discount rate to each product. The "Customs price" feature has solved this problem perfectly! CSV files can be put in bulk at any price for each product and are really fast. I've also installed "Net Terms" and "Quick Order Form," both of which are perfect for wholesale customers! The add-on will cost you extra on the first installation, but since you only have to pay this amount for the first time, if you plan to use the app, it is recommended that you use all the necessary features for the first installation. Even if you pay extra fees for additional functions, it's a very efficient app and it's worth it.
I have no knowledge of programming, computer coding, etc. So I tend to avoid apps that need to be installed separately or the codes need to be modified. But I didn't have to worry about that at all. I e-mailed them what I wanted, and they perfectly complied with my request. I really appreciate to Rob, Declan and Shanon (and their team) for helping me. Five stars are not enough!
They are super super super awesome :) You send an email, reply comes in a minute. For some extras they dont even ask for payment. We are very happy with Marius and his team..Thank you guys...My favorite...
The Wholesale Club app has worked well with our new retail/wholesale combo website, but the main reason for the high rating is the excellent technical customer service by Pixel Union.
We dealt primarily with Patrick, who went above and beyond to help us install our app and troubleshoot issues we were having, most of which were due to the fact that we had a number of database-synced apps that did not play well together at first.
I know that we asked for more help than would normally be provided by an app maker but Patrick at Pixel Union never pushed back, and pointed the way for additional help resources when it was out of their app’s scope. We were in good hands with Patrick. Great job!
At first we have installed another wholesale app but when it comes to the theme setup, they told us they can't do it, they politely asked us to uninstall their app, what we did.
Right after, we went to Shopify app store and installed this wholesale app. We did the same and requested our FREE theme setup. Within hours we received an email that everything was OK, we checked and they were correct.
They even suggested us some improvements on our theme that they have helped us implement free of charge within minutes.
That's what we call "outstanding customer support".
Keep it up guys!
PS. This wholesale app will definitely help us be more efficient on our wholesale strategy.
Great customer support! We are very happy with this solution for our wholesale clients :-) , thanks again!
Has worked well for our needs and response when there has been an issue has been very quick!
Thank you for sharing, I appreciate it!! - Emily, Head of Support
Great app,
Received excellent support when I had a third party app that also interacted with the cart page break things.
Great app and awesome support!
We have been using bold's app for over a year now but had to change due to incompatibility of the bold app with another app we want to install.
The team have been great to swap us over and the literally managed to do the whole swap in a day and our customers did not notice a thing. Migration without a hitch - great!
Wish we could have gone with suppleApps from the beginning would have saved a lot of cash customising the Bold solution to make it fit our needs...
This app has been awesome to allow my wholesale customers to check out with NET30 payments and shop around a different store than my D2C customers. I use this app with most of its add ons to create a shop completely personalized to my wholesale buyers. I recommend using this app with the Locksmith app as well so that you can hide wholesale products from D2C and hide online products from Wholesale buyers. Great app and awesome support when you want customized code so that it looks a specific way! We had them hide the normal checkout button from wholesale customers so that all orders are created as a draft order in Shopify. HIGHLY recommend!